AccountId: 011433970860
ContactId: 222c8014-3523-4839-9ac6-e582ac065ca2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 206589 ms
Total Talk Time (AGENT): 5438 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/222c8014-3523-4839-9ac6-e582ac065ca2_20250106T14:38_UTC.wav
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[AGENT][NEUTRAL] Name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?