AccountId: 011433970860
ContactId: 21fcf1e0-6601-4ea5-a8cd-aa1dbca9ce81
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20799 ms
Total Talk Time (AGENT): 9929 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/21fcf1e0-6601-4ea5-a8cd-aa1dbca9ce81_20250312T18:42_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting calls, it's no response.