AccountId: 011433970860
ContactId: 21f4a07d-9f30-42e6-a879-3bed600c363a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9170 ms
Total Talk Time (AGENT): 3541 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/21f4a07d-9f30-42e6-a879-3bed600c363a_20250612T13:42_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.