AccountId: 011433970860
ContactId: 21b764e5-a0bb-47ca-a3d6-1d8fb77e12bc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 55060 ms
Total Talk Time (AGENT): 16269 ms
Total Talk Time (CUSTOMER): 19040 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/21b764e5-a0bb-47ca-a3d6-1d8fb77e12bc_20250324T13:38_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] [PII] here.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Well know uh let me compangu probe metro me para.
[CUSTOMER][NEUTRAL] [PII] uh as tango services from new CBA.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Ma? Hello.
[AGENT][NEUTRAL] I know.
[AGENT][NEUTRAL] Calescucho nosesi center la communication hello.
[AGENT][NEUTRAL] Hello.