AccountId: 011433970860
ContactId: 21ab6cd0-e02d-4dfa-92e9-78c13384f7ca
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 152630 ms
Total Talk Time (AGENT): 49717 ms
Total Talk Time (CUSTOMER): 81311 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/21ab6cd0-e02d-4dfa-92e9-78c13384f7ca_20250604T15:12_UTC.wav
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[AGENT][NEUTRAL] We one of the uh scale.
[CUSTOMER][NEUTRAL] All I one of the minore [PII] is [PII] the South dermatology [PII] Flores but uh verificas tenemos estepaintativo or forward.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] well.
[CUSTOMER][NEUTRAL] See Crodos uno cuatro uno CSA uno ML Ocho.
[AGENT][NEUTRAL] But Cerrados uno uno.
[CUSTOMER][NEUTRAL] Set of those C.
[AGENT][NEUTRAL] I repeat.
[CUSTOMER][NEUTRAL] Mm but if we can back up I don't know the name er short.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's Crodos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, uno Quattro Uno.
[CUSTOMER][NEUTRAL] C says Uno.
[CUSTOMER][NEUTRAL] M L O.
[AGENT][NEUTRAL] When he enters a lake is connected.
[CUSTOMER][NEUTRAL] No, I have a single Quattro Ocho Ochocincoininin uno the linea director.
[AGENT][NEUTRAL] More.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] number.
[CUSTOMER][NEUTRAL] [PII] let me noosa cinco.
[AGENT][NEUTRAL] Just for verification for the senes effective party del primes torment.
[CUSTOMER][NEUTRAL] OK perfect uh so referencia is a number or numero.
[AGENT][NEUTRAL] Uh, no, er nombre la fesses.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] Ok perfect mucha graciajo.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] No, yeah, [PII] to.
[AGENT][NEUTRAL] Get you gonna pay it.
[CUSTOMER][NEUTRAL] Bye bye bye.