AccountId: 011433970860
ContactId: 2172c90c-a87f-45f5-80e0-eca79cdffd12
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 76620 ms
Total Talk Time (AGENT): 10500 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/2172c90c-a87f-45f5-80e0-eca79cdffd12_20250421T18:49_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.