AccountId: 011433970860
ContactId: 216ba619-022a-4dc9-bfd6-7756e97ba650
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 196580 ms
Total Talk Time (AGENT): 62123 ms
Total Talk Time (CUSTOMER): 93632 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/216ba619-022a-4dc9-bfd6-7756e97ba650_20250117T13:50_UTC.wav
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[AGENT][NEUTRAL] That's just about American Public Life. Meres [PII].
[CUSTOMER][NEUTRAL] Oh la Moa from
[AGENT][NEUTRAL] BN there.
[CUSTOMER][NEUTRAL] Then I'm a consultant.
[CUSTOMER][NEUTRAL] You can go and claim.
[CUSTOMER][NEUTRAL] The unaisita aergena queen lopita de vanderville.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] The uh.
[CUSTOMER][MIXED] The not the full venting but ok but ok the moment then you put it on.
[CUSTOMER][NEUTRAL] They are more like.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] It's a claim for some deal of this.
[CUSTOMER][NEUTRAL] I maybe lobola um explanation of benefits.
[CUSTOMER][NEUTRAL] The primary insurance?
[CUSTOMER][NEUTRAL] OK, low NBA de la you know.
[CUSTOMER][NEUTRAL] But no que que el claim.
[CUSTOMER][NEUTRAL] And I'm a melodies and
[AGENT][NEUTRAL] Oh no a procopelopo um alum de polisa.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] Minummero de polisaess uno recite cinco cinco says.
[AGENT][NEUTRAL] It's a nombre etchenatiento.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes, a normal telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] My paperexionic or electronico.
[CUSTOMER][NEUTRAL] Seapower Ocho quattro cascade price circle.
[CUSTOMER][NEUTRAL] No for my [PII] recite.
[CUSTOMER][NEUTRAL] The telephone [PII].
[AGENT][POSITIVE] Gracias [PII] mergenci andrevent.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] See 10 be um no esel build the hospital like a residmos way el doctorquelo atten emergenciel Diaventi says is a nego porquesa poliaa can la de eldos mil venti cuatro oes colanima company.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, but I don't want to go there first.
[AGENT][NEUTRAL] See the uno unodos miticuatros yatti ovencilapolia.
[CUSTOMER][NEUTRAL] No, it's a is a tua nova.
[AGENT][NEUTRAL] Um, sis my impress.
[CUSTOMER][NEUTRAL] See, you see I mean my press I thought.
[AGENT][NEUTRAL] Eos cancellanos is a fees on segurovacer contra no no sotros.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEGATIVE] Porquetola impresa canlo they say uno unodos venti cuatro so they even ci unseguro de cappacerconota compania.
[CUSTOMER][POSITIVE] Wow.
[CUSTOMER][NEUTRAL] OK, when I tell her.
[AGENT][NEUTRAL] the American public.