AccountId: 011433970860
ContactId: 21699e09-a8d3-4b27-8829-fa88b2eab399
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 62650 ms
Total Talk Time (AGENT): 31372 ms
Total Talk Time (CUSTOMER): 22992 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/21699e09-a8d3-4b27-8829-fa88b2eab399_20250603T14:56_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from Beverly Industries. Are you still having system problems?
[AGENT][NEUTRAL] I'm sorry, you're [PII] with who?
[CUSTOMER][NEUTRAL] Beverly Industries, I'm trying to make a payment online and won't let me sign in.
[AGENT][POSITIVE] Oh yes sir, I apologize.
[AGENT][NEUTRAL] It just threw me for a moment there. Yes, sir, they're still working out some glitches on our site. Are you not able to um re-register?
[CUSTOMER][NEGATIVE] Right, it won't let me sign in and change my password and and.
[CUSTOMER][NEUTRAL] So, OK.
[AGENT][NEUTRAL] Have you tried again this morning?
[CUSTOMER][NEUTRAL] Yes, ma'am.
[AGENT][NEUTRAL] Oh yes sir they they're still working on issues I know that some groups have been able to register so it might be a matter of um I I apologize trying again they um they are working through those issues though.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] I'll try later thank you.
[AGENT][NEUTRAL] Yes, sir.
[CUSTOMER][NEUTRAL] Alright bye bye.
[AGENT][NEUTRAL] Bye-bye.