AccountId: 011433970860
ContactId: 215d922e-b6cb-4c10-92e3-1d7b705051c4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1868329 ms
Total Talk Time (AGENT): 653952 ms
Total Talk Time (CUSTOMER): 665994 ms
Interruptions: 9
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/215d922e-b6cb-4c10-92e3-1d7b705051c4_20250625T19:17_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] When graciapelela.
[CUSTOMER][NEUTRAL] Arua.
[AGENT][NEUTRAL] Do you get me? No question.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII] A.
[AGENT][NEUTRAL] OK, I can ask you, um, you know.
[CUSTOMER][NEGATIVE] Bueno, er, no pueoando er creala cuenta I I no no no no losser didn't mee poque medi que quelosmas.
[AGENT][NEUTRAL] OK, you are you like, OK, my telephone.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] [PII] or [PII].
[AGENT][POSITIVE] OK gracias in the polia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] I said I will apologize.
[CUSTOMER][NEUTRAL] Uh, can go by your numerals I give pay it payed ideas.
[AGENT][NEUTRAL] No, but, um, salo numeral OK it's in or outpatient start.
[CUSTOMER][NEUTRAL] Bingo
[CUSTOMER][NEUTRAL] OK, OK, OK, in [PII] [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] OK, perfect. I would ask your email, but yeah, but if you go through it.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] No sabian, so no aero stumero gracias and mepo verification simmiento directionico revo electronico.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] and they said that venida.
[CUSTOMER][NEUTRAL] [PII] says.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Alright, perfect.
[AGENT][POSITIVE] See perfect gracias. OK, one momentito.
[AGENT][NEUTRAL] You may have an email as in [PII] correct though.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] 1 [PII].
[AGENT][NEUTRAL] OK, so I have in our system.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Mm, OK, OK, and this is um Bayacommigo, um.
[AGENT][NEUTRAL] Sierra I look at you wear.
[AGENT][NEUTRAL] PSO Traves. So Bao Traves and website, uh, I'm a publicentocom.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Well, that
[CUSTOMER][NEUTRAL] OK, OK, and then they say agente group of insurance uh provider.
[AGENT][NEUTRAL] Sireo.
[AGENT][NEUTRAL] Yeah it is so sesamoso sitcom.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] OK, that will create create your OSC account, right?
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Iso back or cerro, OK. Theo questa is rapido para cerrado todo questa rapido cerno.
[CUSTOMER][NEUTRAL] Oh my
[CUSTOMER][NEGATIVE] No, no, it's too bad, it's a lot. It's super up there.
[AGENT][NEUTRAL] No, no back, nova el back loqueesque asequelacomputsequesia, uh, sierra ella estanita yabre unanueva.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, I will.
[AGENT][NEUTRAL] OK, yeah, we go baya traves la pajina.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I ended up asking.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] But I clicked on the your OSC account.
[CUSTOMER][NEUTRAL] Welcome to your.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] on the on the go.
[AGENT][NEUTRAL] OK, click on it say create. See create your OSD account.
[CUSTOMER][NEUTRAL] Create an account.
[CUSTOMER][NEUTRAL] OK, that's I.
[AGENT][NEUTRAL] Eva, upon the they say insured.
[CUSTOMER][NEUTRAL] Insurance.
[AGENT][NEUTRAL] Uh-huh. Ya prosima solo upon el trescosas sapegido succorre electronico e e simmiento casona tre rea quetinerohalatre trea soajunicaineque compreta.
[CUSTOMER][NEUTRAL] Next
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But you know.
[CUSTOMER][NEUTRAL] So electronic.
[CUSTOMER][NEUTRAL] It to.
[CUSTOMER][NEUTRAL] It's more OK, so I put it to the next.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh that's all.
[CUSTOMER][NEUTRAL] A Pongo is a complete your account set up on continu.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] On 101.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah theongo email at the open on password.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See and the password enque email. So, um, marque is the same code ebayasu email abucare code mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, I will and good. I thank you.
[CUSTOMER][POSITIVE] But of course I am if I got my something.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Sibona do farm mhm.
[AGENT][NEUTRAL] I minuito.
[CUSTOMER][NEUTRAL] OK, hold on, let me, the pangosta that book.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] American public life. OK, that I mean you.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, la pajinaiponga coo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] You can now continue. OK, I see your power.
[AGENT][NEUTRAL] Uh-huh, I see.
[CUSTOMER][NEUTRAL] Delivery.
[AGENT][NEUTRAL] Let see.
[CUSTOMER][NEUTRAL] No, the 30 quid back.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, my, uh, I agree. I agree. I agree no no.
[AGENT][NEUTRAL] Uh-huh, 3, correct. 33.
[CUSTOMER][NEUTRAL] Te me know the also the privacy policy as the.
[AGENT][NEUTRAL] I yes, uh-huh, see.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It.
[AGENT][POSITIVE] There's no problem.
[CUSTOMER][NEUTRAL] So you be aquito until the mucho mira go to dashboard this say.
[AGENT][POSITIVE] Benefactor.
[CUSTOMER][NEUTRAL] Your accounts that be memo la dashboard.
[AGENT][NEUTRAL] Yes, mhm.
[CUSTOMER][POSITIVE] Wow.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I may say. Welcome to OCT OC. I logging.
[AGENT][NEUTRAL] Oh I see oh I see.
[AGENT][NEUTRAL] Uh-huh, uh, aga log in Ionga to email levapela verificacion una masallo and biocordigo ippongarcordio parent, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, hold on.
[CUSTOMER][NEUTRAL] Where you want it I will go ahead.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][POSITIVE] OK very good.
[AGENT][NEUTRAL] See, it said talito maloto.
[CUSTOMER][NEUTRAL] A mobile one.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Yeah, but that's it, but it's just something like.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] I got you.
[AGENT][NEUTRAL] But I do know, then uh.
[CUSTOMER][NEUTRAL] Like that.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For 36.
[CUSTOMER][POSITIVE] Can't complain or she going.
[CUSTOMER][NEUTRAL] We got today that material.
[CUSTOMER][NEUTRAL] OK, see.
[CUSTOMER][NEUTRAL] Welcome to the online service.
[CUSTOMER][NEUTRAL] Next.
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Stadio claim or Acelor[PII].
[AGENT][NEUTRAL] You can look at the fair.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] T.
[AGENT][NEUTRAL] Uh-huh. Yeah.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Iquiro [PII].
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, toesparel [PII] for.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Then we say we need this to come here.
[CUSTOMER][NEUTRAL] When I got on this file a crime.
[AGENT][NEUTRAL] See, you know, see Sierraque is a file a claim for cano novas so unrelama or and the first information.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, so OK.
[CUSTOMER][NEUTRAL] We will cover you can receive link status update via text message or I can yeah I get.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] the.
[AGENT][NEUTRAL] No, but that's posi numero porqueascient to whosteastaseia decave can be reclamolebia una notificasquelo resimos via una no notificasqueafe process how.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, yeah, yeah, we are OK, but uh, but I get verific.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK, I got it on.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] I support I support Sabo.
[AGENT][NEUTRAL] No, and that because the cortelo yamo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Let me say let me see what they get made.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Go to me.
[CUSTOMER][NEGATIVE] You're lying now. OK, buddy, that that that is that.
[AGENT][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Review your cover and things for your point that no.
[AGENT][POSITIVE] Uh-huh, correct.
[CUSTOMER][NEUTRAL] Did they say
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] buy AI policy but not tell me policy but view policy details the final dashboard sola bongo bonga click on it say view policy details.
[CUSTOMER][NEUTRAL] OK, that. OK, that little thing. I remember you.
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] In the South, yeah you can.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Solo beneficio whoapolisa.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] I don't, don't beta of beneficial. Don't do this.
[AGENT][NEUTRAL] OK, look at the to step out a fact I and take a look at it.
[CUSTOMER][NEUTRAL] OK, then we are passing out then there is uh.
[CUSTOMER][NEUTRAL] OK, [PII] at my policy [PII] details my details he aparmi miatos.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mika in also it is the posa Parese uh okas sentaequcuantosaochomes atta.
[AGENT][NEUTRAL] I see, OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Como comosillo thing of weird.
[AGENT][NEUTRAL] Can I go now autopsy on or no?
[CUSTOMER][NEUTRAL] No, they were resource center. They got curve. They go dashboard because my policy there.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] OK, um, see on my policy benro de tangaul or numerro de polia tan negromo aero de polisa.
[CUSTOMER][NEUTRAL] Policy number no 10.
[AGENT][NEUTRAL] It's a Negro, OK, um, you said that they don't know because you said view details.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I click on.
[CUSTOMER][NEUTRAL] Maya.
[AGENT][NEUTRAL] It's that high. OK, my details. OK, um, um, I did.
[AGENT][NEUTRAL] OK, is this the glare.
[CUSTOMER][NEUTRAL] The bodas down the galo a que a macosa at the front.
[AGENT][NEUTRAL] Oh tadohuelta scale undocumento que stante grande quevari contoas informacion.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Ah.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] So the the mailing SFM.
[CUSTOMER][NEUTRAL] I on the
[AGENT][NEUTRAL] Oh, OK, to see questatavaja informac the link inform caita consume beneficio.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK good tonefi society or no.
[AGENT][POSITIVE] See, your power is some beneficio is a beneficiary.
[CUSTOMER][NEUTRAL] Like I already I already I'm gonna see.
[AGENT][NEUTRAL] OK, but see.
[CUSTOMER][NEUTRAL] So nobody's too much now.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] No una fleha que que que this a download and computabayasus downloads.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, no, no, I download, but it, but I download I receive a while ago.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I mean that agaba is a privacy term and use licensing as a.
[CUSTOMER][NEUTRAL] I I was they they say.
[CUSTOMER][NEUTRAL] Privacy notice.
[CUSTOMER][NEUTRAL] Term of use license.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, no, no I said I.
[CUSTOMER][NEUTRAL] Uh, that's for the
[AGENT][NEUTRAL] Mm mm.
[AGENT][NEUTRAL] No oeso Ninguno deos.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] OK. Bamosotravez. OK, so Ean is a dashboard my account my policy on the tas acttament take a look at the ariva ala parte ariva.
[CUSTOMER][NEUTRAL] But apart that go APL they put in a dashboard. They put it in my policy, get on the toy. They put in a uh resource center.
[CUSTOMER][POSITIVE] Yeah, probably help.
[CUSTOMER][NEUTRAL] I see the thing OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I got click and resource center abequela Parese.
[CUSTOMER][POSITIVE] I, I agree.
[CUSTOMER][NEUTRAL] And by the way, uh.
[CUSTOMER][NEUTRAL] [PII]. It's a products.
[CUSTOMER][NEUTRAL] Training claim support.
[AGENT][NEUTRAL] OK, and then they a product sta met link Elitado.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] No, no, no hospital indemnity.
[AGENT][NEUTRAL] OK, so let's tell me that all.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] No, it's just.
[CUSTOMER][NEGATIVE] It doesn't build build me.
[AGENT][NEUTRAL] Uh uh, no, it, it's no, no, no, no, the stand ongena loresemos, so no, no eses so, no, OK, so [PII] see Bmi Poo Traves.
[CUSTOMER][POSITIVE] be beneficial.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] No way, we will go.
[CUSTOMER][NEUTRAL] All right, wait.
[AGENT][NEUTRAL] Click on the semi policy where was I clicked on the view policy details on the Marita cone corazon.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, in the gas and SDNA?
[CUSTOMER][NEUTRAL] My policy details.
[CUSTOMER][POSITIVE] That made my.
[AGENT][NEUTRAL] OK, one moment I had up there.
[CUSTOMER][NEUTRAL] Single
[CUSTOMER][NEUTRAL] I hear that
[CUSTOMER][NEUTRAL] APL dashboard my policy on the toy.
[AGENT][NEUTRAL] And a medium.
[AGENT][NEUTRAL] No, and I met you.
[CUSTOMER][NEUTRAL] you can go mumgapase active unumeroquese uno zero retrocinco depo de tells it claims.
[AGENT][NEUTRAL] OK. And
[CUSTOMER][NEUTRAL] Yeah micro.
[AGENT][NEUTRAL] OK, my details. Do you have my details on my profile?
[CUSTOMER][NEUTRAL] Even
[CUSTOMER][NEUTRAL] No, it's a my details allow is a claims. The posabaco is a profile me me profile me me teleo me made the covered individuals.
[CUSTOMER][NEUTRAL] Yeah, is the insured the ene a sco is a policy details yeah pare uh one of medling SFSMA or the numbers co-insurance medical expense supplements.
[CUSTOMER][NEUTRAL] Policy group meso Elumero depolia apartiteectivoabri Benicinco Individual Ailventicinco med link active.
[AGENT][NEUTRAL] OK, and numeral poliaenesa en lugar esta azula negro.
[CUSTOMER][NEUTRAL] And I made it, you know, not, nothing formal, it's a link.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No no formal click now so sales click n ok oh raro.
[CUSTOMER][NEUTRAL] No, no, it.
[CUSTOMER][NEUTRAL] Uh, not, not a it's a part is the policy detail no public car.
[AGENT][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] OK, demon unitomi cuente don queso demons.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, OK, OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] Yeah I need to find a way to submit your claim.
[CUSTOMER][NEUTRAL] Weather is for a Wednesday visit of very additional cover. So Wednesday is just a few clicks away.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, yeah Nintendo Ayu.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I don't see.
[AGENT][NEUTRAL] Mm, OK.
[AGENT][NEUTRAL] I see. OK.
[CUSTOMER][POSITIVE] Like this.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Sure. Um.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] OK, I'm not selling it for me cuenta.
[CUSTOMER][NEUTRAL] My thematic.
[AGENT][NEUTRAL] The noose la prime poli that connect the system manuemo to stamentecommouna so.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I mean part of the the one.
[AGENT][NEUTRAL] See, I see. OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Good ass yeah.
[CUSTOMER][NEUTRAL] So in.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I am.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Um in the circles.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, I'll book it twice.
[AGENT][NEUTRAL] One ueami policy if uea estavaleta de la polia policy details la cantida press you deformacion de da huerta osillo and the huertas.
[CUSTOMER][NEUTRAL] To
[CUSTOMER][NEUTRAL] He get on the wood. Oh no, if I open. I does he get on the wood.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, so [PII], OK.
[CUSTOMER][NEUTRAL] You did
[CUSTOMER][NEUTRAL] The, you know, in a so now it's only in the car.
[AGENT][NEUTRAL] And you and I.
[CUSTOMER][NEGATIVE] No, in the car they gonna dam.
[AGENT][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] All right, no, no, I went on.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] So but no problem yeah.
[CUSTOMER][NEUTRAL] I need no agaga de parados a paradi no myna but we see in nero on this uh numeral de polio.
[CUSTOMER][NEUTRAL] The main link SFM.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] See and look at the time.
[CUSTOMER][POSITIVE] So thank you and can I get your order.
[AGENT][NEUTRAL] See, mi cuenta la mi mapajina solos to and that is common cuentresilla polia mm.
[CUSTOMER][NEUTRAL] We
[AGENT][NEUTRAL] I know.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Isolaro.
[CUSTOMER][NEUTRAL] This seque beneficioana solo uno click the dictanza.
[CUSTOMER][NEUTRAL] Pose kirique prime.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So the proximas.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] No, no Americans, I don't know.
[AGENT][NEUTRAL] Um, police lah.
[AGENT][NEUTRAL] Yeah, I don't.
[CUSTOMER][NEUTRAL] The Congo proximal passo is a lita claim type perum para hide claim type.
[AGENT][NEUTRAL] See, you know, get in the poliaparantapahina no.
[CUSTOMER][NEUTRAL] A policy information but I traditional claim insurance of uh.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][POSITIVE] OK, I'm gonna get out with you there. I'm gonna get that placement.
[CUSTOMER][NEUTRAL] Police information.
[CUSTOMER][NEUTRAL] I got the piloita.
[AGENT][NEUTRAL] Um, yeah.
[CUSTOMER][NEUTRAL] Additionally
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm, OK, don't says what I can. OK, well, just like a what it can be arrested for ma paraque don't understand no I you know, OK.
[AGENT][NEUTRAL] OK, solitosisleo beneficio fortelefoo e loqueresile undocumento quelebienga casa conest informacio, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, sabelopoda esos get let's see they have meta see see laro ok demonegguito I never had la coy account.
[CUSTOMER][NEUTRAL] and
[CUSTOMER][NEUTRAL] me.
[CUSTOMER][NEUTRAL] Perfect no by a mime.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so uh I'm OK.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] Uh, 2 to go.
[AGENT][NEUTRAL] OK, no a phone um minosamballe electronic, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ok, no, no, to have and be queba harley comuno miocelos loa loa ok.
[CUSTOMER][NEUTRAL] Hello that's it.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No, no, no.
[CUSTOMER][NEUTRAL] BC.
[AGENT][NEUTRAL] OK. OK, [PII].
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] OK, [PII] and here herereillo residio.
[CUSTOMER][NEUTRAL] Or
[CUSTOMER][NEUTRAL] OK, yeah, I know she.
[AGENT][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] He got he got back in the morning for quita I mean.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I just male la polisa. OK.
[CUSTOMER][NEUTRAL] Right
[AGENT][NEUTRAL] OK, [PII] terms, OK.
[CUSTOMER][NEUTRAL] can they go they not pero mosa loud part or no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And the website see see buenobasarba home policy, mhm.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] My policy to my policy.
[AGENT][NEUTRAL] OK, but um
[CUSTOMER][NEUTRAL] I mean.
[AGENT][NEUTRAL] Oh I see you said download documents.
[CUSTOMER][NEUTRAL] I owe them but she basically.
[CUSTOMER][POSITIVE] Yeah, you keep us so.
[AGENT][NEUTRAL] That I don't have that I know you.
[CUSTOMER][NEUTRAL] Ah deando.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Ah, I mean, really.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] Uh, right now.
[CUSTOMER][NEUTRAL] Mu
[AGENT][NEUTRAL] And then uh then I.
[CUSTOMER][NEUTRAL] I will.
[CUSTOMER][NEUTRAL] No, no, no, no, but I see mil portento mil portscient a no, it's solo.
[AGENT][NEUTRAL] No then.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] No, I don't know gracia when I went.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I think that more when the.
[AGENT][NEUTRAL] You are uh Lego.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] You are on hold.