AccountId: 011433970860
ContactId: 211a1686-2a00-4a34-9af9-b63507d046a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29420 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2811 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/211a1686-2a00-4a34-9af9-b63507d046a3_20250620T18:09_UTC.wav
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[CUSTOMER][NEUTRAL] Go
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][POSITIVE] Wow.