AccountId: 011433970860
ContactId: 20bd94e1-fb2b-41bc-ac43-c1528ee5b424
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 114620 ms
Total Talk Time (AGENT): 41927 ms
Total Talk Time (CUSTOMER): 47685 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.8, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/20bd94e1-fb2b-41bc-ac43-c1528ee5b424_20250303T23:31_UTC.wav
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[AGENT][NEGATIVE] That's just a mad American public life. My Ires [PII].
[CUSTOMER][NEUTRAL] Ah, [PII], I wanna that the toes and radigo.
[AGENT][NEUTRAL] Um, [PII] that hold on I mean.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] Justinamente correo electronicotubiendo la ta ta da la de mire.
[AGENT][NEUTRAL] Policy number of the police, sir?
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Minummero de poliza de vara.
[AGENT][NEUTRAL] It's only the outpatient certificate in a numerals ille.
[CUSTOMER][NEUTRAL] Outpatient, OK, I.
[AGENT][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] I would prefer an outpatient will in in hospital benefit.
[AGENT][NEUTRAL] I'm called I also.
[CUSTOMER][NEUTRAL] OK, Crodo quattro quattro.
[CUSTOMER][NEUTRAL] Cress cinco cuatroe de mamaele delimonti.
[AGENT][NEUTRAL] Is a telephone.
[CUSTOMER][NEUTRAL] Can Ice Rocinco.
[CUSTOMER][NEUTRAL] No I say it's for you.
[CUSTOMER][NEUTRAL] Pocho.
[AGENT][NEUTRAL] OK, Sakinasequees is gonna pesola polia dose unositres not incimiento.
[CUSTOMER][NEUTRAL] OK, in to.
[AGENT][NEUTRAL] No, I, um, feature the the bencimiento. I don't know it's so and pesola polisa.
[CUSTOMER][NEUTRAL] Uh, OK, bentons.
[AGENT][NEUTRAL] CSL quebar mhm illaartaseria alaque residio.
[CUSTOMER][NEUTRAL] Movie.
[CUSTOMER][POSITIVE] Oh perfecto mucha gramole.
[AGENT][NEGATIVE] See, oh, no, no, cue but one yeah that's just being a mad American public life bye.
[CUSTOMER][NEUTRAL] OK when
[CUSTOMER][NEUTRAL] Come.