AccountId: 011433970860
ContactId: 20addb55-fbcb-4656-9aa6-0c11d47a3ea3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1094010 ms
Total Talk Time (AGENT): 346556 ms
Total Talk Time (CUSTOMER): 251163 ms
Interruptions: 3
Overall Sentiment: AGENT=0.3, CUSTOMER=-1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/20addb55-fbcb-4656-9aa6-0c11d47a3ea3_20250117T20:52_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh la de miel ostoyama porque re sentimente um emicina noseurocommoseuro gap APLe um no megarajeta to yoya me I said no cuadocommodo semana.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] I like jee.
[CUSTOMER][NEUTRAL] Isarquelocao.
[AGENT][NEUTRAL] the casue so so.
[CUSTOMER][NEUTRAL] Else no scientocheti cinco quince cats sincuentres.
[AGENT][NEUTRAL] 1010.
[AGENT][NEUTRAL] Cases sinuente dress. OK.
[CUSTOMER][NEUTRAL] Scientogenainoquisecata sincuenta dress.
[AGENT][POSITIVE] Perfect. Let me check.
[AGENT][NEUTRAL] OK. HL Lorio.
[CUSTOMER][NEUTRAL] See, see.
[AGENT][POSITIVE] Perfect, permit number 4.
[AGENT][NEUTRAL] He lorido system may poria brar so channel simum telephone number.
[CUSTOMER][NEUTRAL] [PII] this is a court [PII] and the sin.
[AGENT][NEUTRAL] No electronic systems among the loo.
[CUSTOMER][NEUTRAL] Headsel punto lorido arovag punto.
[AGENT][POSITIVE] Perfect. I'm gonna check it out, yes.
[AGENT][NEUTRAL] Sit.
[AGENT][NEUTRAL] Colia.
[AGENT][NEUTRAL] OK, see services so on the address and you can receive it yeah.
[CUSTOMER][NEUTRAL] Guava.
[AGENT][NEUTRAL] Mm hm.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Oh no, um, boo ergo lepodevieropia virtual succorre electronicosi latine uh mins Sansibeo una unodio.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK, she said tamale.
[AGENT][NEUTRAL] 6.
[AGENT][NEUTRAL] That's.
[AGENT][NEUTRAL] OK, so confirmerelcorre electronic pest information is Hetzel punto Lauro [PII] correct.
[CUSTOMER][NEUTRAL] See you.
[AGENT][NEUTRAL] Clara permit to me.
[AGENT][NEUTRAL] Do.
[CUSTOMER][NEUTRAL] OK, that yeah.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See, Ms. Go.
[CUSTOMER][NEUTRAL] Hola?
[CUSTOMER][NEUTRAL] See see reciviladda el el correlo sciente ye APL and the beeventidoda.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Islamimapoliaerosea Islamimapoli Antigua activa.
[AGENT][NEUTRAL] See, I may I ask you.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Ela unica formaquila polio intenria mosque vile una unapolia Nueva is an elcaso de quete er aya relisadalcambua ellaturalos beneficios and it's a caso can tosocele extend the unenueva tarte con nova polio esto cambios la mimaarjetetemido dedos fun.
[CUSTOMER][NEUTRAL] C I
[CUSTOMER][NEUTRAL] Siloqueoma in ventured get a human sociado is a uroed one on here on LAPL.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The cambio de seguro queso poque a humana no quisosecono quientojaramos erna.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is it APL.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Niponta is a er revisa bien que queo via the roo yes irantamente igual alacudovialmente en nosequees funcion and queno is an incumbia natura loqueo for renoval.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Mhm, but loqueo era rido es eso noos no tenemos contrato conningun seguro medio principal el contrato quenosos emoses consu comp travajoes no importa quienneus seguro principal ososeguro mayorsierecuando la companelatravaja manten and latura ola well contrato con apple.
[AGENT][NEUTRAL] beneficios decordola police establishes in port arque people medical principal.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Porque queloquepelepele travajaparquesusseguro principal applica commodulepagoosa.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The motto associates travahamoque.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See you.
[AGENT][NEUTRAL] They don't know on contact.
[CUSTOMER][NEUTRAL] CC and and the and see about claralo sodaviaque era una renova antigua or era unapo a total mentva and this is a gea apesa de queseaido er en beneficio had heats.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, no, no, no, no, el el el campo de seguro principal ques a company and not queber con conape.
[CUSTOMER][POSITIVE] Yeah, also I can he to have your teno apele.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][POSITIVE] It atta perfect yeah it's aid.
[AGENT][NEUTRAL] This activo de de loss.
[CUSTOMER][NEUTRAL] The ocean in a moment.
[AGENT][NEUTRAL] To vio anos commolement a sequela compantravajadea no connootrosote deerrauncambi lato and casoi con appelle arieque uh cele unava polisa or er immanda nova trata different.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK I would tell you I don't have.
[AGENT][NEUTRAL] Nope a mainforma meuserlite mainformman queo andvieron una and the mre de estano.
[AGENT][NEGATIVE] No, no, no for this.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh, and Julio del vent inticuatroseliona trajeta la potenerel group don dontravaja la la personaeja inform surro medicsuearqueostega una copy and physicos in embargo.
[AGENT][NEUTRAL] Element romantic lorelatos cerralioido.
[AGENT][NEUTRAL] In the future, the LDA.
[AGENT][NEUTRAL] There is the.
[AGENT][NEUTRAL] On this time.
[AGENT][NEUTRAL] Aquista re de nero dete deteo soletejamo solicito una novaopia is bio estlienteel bi.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Because this place yeah.
[CUSTOMER][NEUTRAL] jous er una una person ausola photo dearallacaredo in group paraquemaramos numerle solicidanda it's a groupqueo not er trada.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah, see.
[CUSTOMER][NEUTRAL] But so you is like a mother is soliciting.
[AGENT][NEUTRAL] No. See, the men, uh, my informantqueal preserve uh navidoiertas difficultasrapoderer in premier to a la sargeta heloser uh certifical de polia decalos in tonsos poreoue cirque poquito de pole via emo er just dire.
[CUSTOMER][NEUTRAL] Oh well, oh yeah.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][POSITIVE] It's a free.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] When I so I say those vines polo.
[CUSTOMER][NEUTRAL] CCSA doesn't matter.
[AGENT][NEUTRAL] Polo look at nosis and killing for a loss polo and through nose a quince laboles and see there's the queso prima to informacion is a poo ala seal and to tegusta nos puear unasamanita mass documentosinosa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Italian.
[AGENT][NEGATIVE] No puerotro they will form a job unaopia and don't know.
[CUSTOMER][NEUTRAL] Italian.
[CUSTOMER][NEUTRAL] OK, more cheese in my hand.
[CUSTOMER][NEUTRAL] See, see, see, see.
[CUSTOMER][NEUTRAL] Italian muchisse ma gracia so you get ented.
[AGENT][NEUTRAL] You want me and you load the other way.
[CUSTOMER][POSITIVE] Uh, no, no, no, no, yeah, those taclara bueno gracia alwayo bye.
[AGENT][NEUTRAL] Get you get that.
[CUSTOMER][NEUTRAL] A 1