AccountId: 011433970860
ContactId: 1ffde5e3-af4d-47e9-abd9-484c970fe4fb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8649 ms
Total Talk Time (AGENT): 3980 ms
Total Talk Time (CUSTOMER): 5768 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/1ffde5e3-af4d-47e9-abd9-484c970fe4fb_20250220T17:25_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] 1212, 121 break on 12 break in.