AccountId: 011433970860
ContactId: 1ff1970c-0bb4-4f89-bf53-7e81cff34cc3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28139 ms
Total Talk Time (AGENT): 15200 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/1ff1970c-0bb4-4f89-bf53-7e81cff34cc3_20250205T18:05_UTC.wav
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[AGENT][POSITIVE] Afternoon, thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Not sure if you can hear me, but I cannot hear you.