AccountId: 011433970860
ContactId: 1fdb1c34-1b26-4653-b76e-a2c88b4f031b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56700 ms
Total Talk Time (AGENT): 14373 ms
Total Talk Time (CUSTOMER): 17482 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/1fdb1c34-1b26-4653-b76e-a2c88b4f031b_20250422T19:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Um, yes, I'm calling to see if um you're able to tell me if a specific um.
[CUSTOMER][NEUTRAL] Uh, offices in, um, in network or out of network on my plan.
[AGENT][NEUTRAL] OK, yeah, we can check and see what kind of network uh your plan might be a part of um what was your name please?
[CUSTOMER][NEUTRAL] OK, can you go, ma'am, can you give me one second?
[AGENT][NEUTRAL] Sure, yeah, it's, it is kind of cutting out just a little bit.
[CUSTOMER][NEUTRAL] Uh oh.
[AGENT][NEUTRAL] It's OK.
[CUSTOMER][NEUTRAL] OK, how about that?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?