AccountId: 011433970860
ContactId: 1fc9f26d-5613-4f5a-b4e2-1da5a77aabeb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 280239 ms
Total Talk Time (AGENT): 146413 ms
Total Talk Time (CUSTOMER): 84091 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/1fc9f26d-5613-4f5a-b4e2-1da5a77aabeb_20250501T20:31_UTC.wav
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[AGENT][NEUTRAL] We want to start.
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] started on the early.
[CUSTOMER][NEUTRAL] See steel.
[CUSTOMER][NEUTRAL] er resi.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] conscious.
[CUSTOMER][NEUTRAL] Saroochasero uno.
[AGENT][NEUTRAL] Yeah ergonatacommo outpatient certificate number or hospital sir number called queso put forward.
[CUSTOMER][NEUTRAL] OK, Crodos uattro nueve uno cuatro ie says.
[CUSTOMER][NEUTRAL] M A L A Ocho.
[AGENT][POSITIVE] gracias.
[AGENT][NEUTRAL] OK, palepoor or verificer so simiano direction in numeral telephone associo.
[CUSTOMER][NEUTRAL] [PII] res.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] no
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] cinco.
[AGENT][POSITIVE] Perfect, uh, demosito electronic ques.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][POSITIVE] Perfect, you wanna come up with.
[AGENT][POSITIVE] correct.
[AGENT][NEUTRAL] Sentosesque and loa encia alcopago de la vicita.
[AGENT][NEUTRAL] Oral contao estavidio.
[CUSTOMER][NEUTRAL] No, AMA.
[CUSTOMER][NEUTRAL] Coradoquera la via America ola.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] P.
[AGENT][NEUTRAL] And.
[AGENT][NEGATIVE] But losses lapago okwase guza.
[AGENT][NEUTRAL] Poo.
[AGENT][NEUTRAL] Embassy operadoe.
[AGENT][NEUTRAL] A bassadanabando verbalmente nosesus cargo sevanna ubrido nos argos test and the revido commit.
[AGENT][NEUTRAL] Um, Mexicanos er unb de taladoclucordio the diagnosticosiprasamentosceesos and a documentos to cele uh proveraote de el doctordo de que illuego solicitale a susseguro principal lasplica in the beneficios de tea.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] He flees la part.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] When I sta lopereo regular le PO box.
[AGENT][NEUTRAL] Easy not a cityunias and linea lo er the sequent lines.
[CUSTOMER][NEUTRAL] OK, Monta Gracia.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEGATIVE] No, not at all.
[AGENT][POSITIVE] It's very good.
[CUSTOMER][NEUTRAL] Yeah bye.