AccountId: 011433970860
ContactId: 1fa77ca6-feb9-44b4-a369-b9fb84008cdd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 48470 ms
Total Talk Time (AGENT): 1200 ms
Total Talk Time (CUSTOMER): 6565 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/1fa77ca6-feb9-44b4-a369-b9fb84008cdd_20250320T18:30_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Am I audible to you?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Am I audible to you?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.