AccountId: 011433970860
ContactId: 1fa456a1-1471-4007-8773-4beaf50dad79
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 263540 ms
Total Talk Time (AGENT): 146209 ms
Total Talk Time (CUSTOMER): 70897 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/1fa456a1-1471-4007-8773-4beaf50dad79_20250319T19:43_UTC.wav
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[AGENT][NEUTRAL] We want to start this party apeleiamolisi and kepo.
[CUSTOMER][NEUTRAL] Come [PII] don't salud you think com see iro or a uh merevi and ports.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, well, that's in the middleellapoli support avvo.
[CUSTOMER][NEUTRAL] And then they kind of got in.
[CUSTOMER][NEUTRAL] Prior this is a cerra uno.
[CUSTOMER][NEUTRAL] They said oh just er uno right.
[AGENT][NEUTRAL] Q
[AGENT][NEUTRAL] See, uh, I see it said pay payer ID.
[CUSTOMER][NEUTRAL] but it
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Ah yeah, a single policy sir it no.
[AGENT][NEUTRAL] I see yes, I see yes.
[CUSTOMER][NEUTRAL] Peroerodosino uattroueve Ochoa.
[AGENT][NEGATIVE] OK, that's, he almost he almost dead.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] por favor.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] If veral direction.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK. And call in the middle of the telephonil?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] It can be the name on Gmail wherever through Gmail.
[CUSTOMER][NEUTRAL] It [PII].
[AGENT][POSITIVE] OK, gracias.
[AGENT][NEUTRAL] OK. [PII] is [PII].
[AGENT][NEUTRAL] No income beneficials for uh cervicios mayores como un soharia or
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Coronas.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Fuentes
[AGENT][NEUTRAL] So I beneficials for preventivo.
[AGENT][NEUTRAL] I promientos vasicos come on.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Pano beneficials for prosemientos Mayoress.
[CUSTOMER][NEUTRAL] Yeah, it paraer beneficio de prosemios mayores cuanto masque pa.
[AGENT][NEUTRAL] Necessita of blood on benefits in a card avers beneficials depoly.
[AGENT][NEUTRAL] But I can get um.
[AGENT][NEUTRAL] Home beneficials mayoress. Mhm.
[CUSTOMER][NEUTRAL] And a.
[CUSTOMER][NEUTRAL] OK, comprendo don't the pueermere.
[AGENT][NEUTRAL] Pareon dental dentista.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] T.
[AGENT][NEUTRAL] Why you don't they get Elia.
[AGENT][NEUTRAL] It's part of the Carrington network.
[AGENT][NEUTRAL] Yeah, in numeral, uh, piano and la tartare is uh intra un proveor insuaria.
[AGENT][NEUTRAL] It'll
[AGENT][NEUTRAL] Nonesario Paer on dentista in a network de Carrington don de quere.
[CUSTOMER][NEGATIVE] I was no.
[AGENT][NEUTRAL] Um,
[AGENT][NEGATIVE] Mayor, no, but you don't care.
[CUSTOMER][NEUTRAL] Uh una consultano.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Give me pue preventdomasa.
[AGENT][NEUTRAL] Limpiea, um.
[AGENT][NEUTRAL] Don't
[AGENT][NEUTRAL] Per per nose la palabra portal the cuandotinio nooya in the el dienteinalo uh-huh OK gracias perone is so up in endo espanol pero um.
[CUSTOMER][NEUTRAL] Uh, culture
[CUSTOMER][NEUTRAL] Una
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Oh no
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Yeah, then we'll talk about this thank you.
[AGENT][NEUTRAL] AI on website Sique era uente and their website the Apele where the total los beneficials in La Polia de dental.
[AGENT][NEGATIVE] Cambiente me de accidente e la vida polies conotrastodo.
[CUSTOMER][NEUTRAL] OK, OK, your tech is mucho mucho.
[AGENT][POSITIVE] It's some plaerri gracious apele quepas some.
[CUSTOMER][POSITIVE] One mucha gracias.