AccountId: 011433970860
ContactId: 1f7a86ec-623d-49b9-ad9a-1964f4af7a3e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 163339 ms
Total Talk Time (AGENT): 72500 ms
Total Talk Time (CUSTOMER): 73997 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/1f7a86ec-623d-49b9-ad9a-1964f4af7a3e_20250604T18:05_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII] with Grasslands Golf and Country Club, and I was trying to set up our online account and um I sent an email yesterday because I get an error message. The person that responded to me sent me back instructions on how to set it up as an individual, but I'm trying to set it up for our company, for the group.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh sorry, [PII], um, do you have the group number?
[CUSTOMER][NEUTRAL] Yes, it's 25923.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And then if you'll just verify with me the name of the group, please.
[CUSTOMER][NEUTRAL] Grasslands Golf and Country Club.
[AGENT][POSITIVE] Thank you. OK.
[AGENT][NEUTRAL] Let me see, we were having a bunch of issues yesterday and they got a lot of them resolved so when you were putting in the group details was it saying unable to find the group?
[CUSTOMER][NEGATIVE] It says um I just tried it again it says no user was found with the information that was entered.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I'm wondering if it's my email address because there's a person that was that's no longer here. I'm wondering if that's who the email address is set up for.
[AGENT][NEUTRAL] It could be, yeah, because this all has to match. So the email that's on the contact for the group is [PII].
[CUSTOMER][NEUTRAL] OK, that's it would be [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, so [PII]?
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] So were you putting in that email?
[CUSTOMER][NEUTRAL] I was
[CUSTOMER][NEUTRAL] I was putting in my email address.
[CUSTOMER][NEUTRAL] So that's why I didn't know it had to be.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Just one of us, so I mean do [PII].
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And once you get it set up, um, [PII], once you are able to move forward and then get in, you can actually once you're in there, there is the manage users tab still so you can add other emails if you wanna have your own sign in and not use that.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK cool all right well I appreciate your help.
[AGENT][NEUTRAL] Yeah, you just
[AGENT][NEUTRAL] Yeah, no worries, it just has to be set up under that email so.
[CUSTOMER][POSITIVE] I got you OK thank you.
[AGENT][POSITIVE] OK. You're welcome.
[CUSTOMER][POSITIVE] Thanks bye bye.
[AGENT][NEUTRAL] Bye bye.