AccountId: 011433970860
ContactId: 1f6f0d82-5dd7-4d53-9ce8-d7a2eba2e14d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24719 ms
Total Talk Time (AGENT): 10670 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/1f6f0d82-5dd7-4d53-9ce8-d7a2eba2e14d_20250411T19:30_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] No.
[AGENT][POSITIVE] Good afternoon.