AccountId: 011433970860
ContactId: 1f648ea7-f9cb-4cc0-90cb-8676d2a8077c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 417750 ms
Total Talk Time (AGENT): 102415 ms
Total Talk Time (CUSTOMER): 134341 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/1f648ea7-f9cb-4cc0-90cb-8676d2a8077c_20250303T23:08_UTC.wav
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[AGENT][NEUTRAL] Is just being a my American Public Life M [PII].
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] OK, so.
[CUSTOMER][NEUTRAL] It's it's tea.
[CUSTOMER][NEUTRAL] Tres cuatro cuatro sin.
[AGENT][NEUTRAL] OK, is the sima.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Gracias, um, I [PII].
[CUSTOMER][NEUTRAL] See you you you do uh lanau to like say elute yololo renova and contrela the head in all in all over and contrela.
[AGENT][NEUTRAL] OK, not a [PII] director.
[CUSTOMER][NEUTRAL] MDS Norwest.
[CUSTOMER][NEUTRAL] Quente cuatroveira.
[CUSTOMER][NEUTRAL] [PII] reres unodose.
[AGENT][NEUTRAL] OK, learjetaismora masa semana um mira enscrivinastrapajina deapele and primiuna temporal.
[CUSTOMER][NEUTRAL] Iandoque and [PII] mandara correoda.
[AGENT][NEUTRAL] Uh, she's in the Cuales electronica.
[CUSTOMER][NEUTRAL] I'm a gore electronico.
[CUSTOMER][NEUTRAL] Pati Perez contain Igriega the Yankee Fausti Irega the Yankee.
[CUSTOMER][NEUTRAL] Perez contain aroa yahuunto.
[CUSTOMER][NEUTRAL] Oslomanda demi companero and rea.
[AGENT][NEUTRAL] Siquetenemosa que maca dear.
[CUSTOMER][NEUTRAL] I'm moving
[AGENT][NEUTRAL] Let me know at the momentomandarcelo.
[CUSTOMER][NEUTRAL] that
[AGENT][NEUTRAL] Itinerache el correogo.
[CUSTOMER][NEUTRAL] So you have to check it, OK?
[CUSTOMER][NEUTRAL] Here.
[CUSTOMER][NEUTRAL] MS and my education.
[CUSTOMER][NEUTRAL] Sina mucha mole ramitravajoel a redo.
[AGENT][NEUTRAL] Mm masa listen on momento guy is sleep in metal.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lelegar de parte Monica.
[CUSTOMER][NEUTRAL] [PII], OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nolaga.
[CUSTOMER][NEGATIVE] No impremoraante reso.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It, yeah, yeah, yeah, I mea meafai.
[AGENT][NEUTRAL] No, nothing on de Mandalo, uh, no, no, um, noseja mandaloal correo questanel systemmaquesel the fausti [PII].
[CUSTOMER][NEUTRAL] I mean telephone.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The renostrapajina the webques I am a [PII] conessemimo or electronico enscribeeuela coarjeta um ala mejota eel and a junk mail.
[CUSTOMER][NEUTRAL] It's to check again.
[CUSTOMER][NEUTRAL] I go.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] A mejo a nombre.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And more.
[CUSTOMER][NEUTRAL] that.
[AGENT][NEUTRAL] Creation number of the policy, sir.
[CUSTOMER][NEUTRAL] Oh, but for me and you.
[AGENT][NEUTRAL] See and numeral police have a squattro quattro.
[CUSTOMER][NEUTRAL] Those quattro quattro.
[AGENT][NEUTRAL] Cre Cinco cuatro.
[CUSTOMER][NEUTRAL] They dress in Cocuadro.
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Mhm. Yeah, no matter the group of us there.
[AGENT][NEUTRAL] Dostres Ocho.
[AGENT][NEUTRAL] Dressing.
[CUSTOMER][NEUTRAL] Dotreocho.
[CUSTOMER][NEUTRAL] Trent I think.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes, so Loni OK your experience, uh-huh.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] And let the numeria do quattro cuatro rein coat.
[CUSTOMER][NEUTRAL] Yeah group number dotressing.
[AGENT][NEUTRAL] Um, dostres Ochotree Cinco.
[CUSTOMER][NEUTRAL] Do I think perfect grass.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] You know, but when the access my American public life by.
[CUSTOMER][NEUTRAL] So I stay away.
[CUSTOMER][NEUTRAL] Bye bye.