AccountId: 011433970860
ContactId: 1f612c4f-a699-4120-97a0-ca1c5b9f564c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20510 ms
Total Talk Time (AGENT): 8191 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/1f612c4f-a699-4120-97a0-ca1c5b9f564c_20250224T17:17_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. May I help you?