AccountId: 011433970860
ContactId: 1f17117d-29f8-4219-9ce4-9939aa1605d5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 205820 ms
Total Talk Time (AGENT): 55849 ms
Total Talk Time (CUSTOMER): 130581 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/1f17117d-29f8-4219-9ce4-9939aa1605d5_20250327T13:49_UTC.wav
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[AGENT][NEUTRAL] Grab a mad American Public Life [PII] [PII].
[CUSTOMER][NEUTRAL] See what else here, uh.
[CUSTOMER][NEUTRAL] But uh the uh num the the beneficio.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] The you're gonna uh OK. uh errodos.
[CUSTOMER][NEUTRAL] What [PII] do says Mex.
[AGENT][POSITIVE] Good you.
[CUSTOMER][NEUTRAL] And numeral group.
[AGENT][NEUTRAL] It's a nombre [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Vos.
[AGENT][NEUTRAL] Is the number at tele.
[CUSTOMER][NEUTRAL] Precinco [PII] guarente [PII] er.
[AGENT][NEUTRAL] In my direction.
[CUSTOMER][NEUTRAL] Say [PII].
[AGENT][NEGATIVE] Yes, yes, come on.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, [PII], one of the lao bao unos de labo the EOB uh cuando no emo [PII] for me cuatro vees derecho apecialita que pagamo sesa el American polio rebosa in cuenta correo.
[AGENT][NEUTRAL] Hello
[AGENT][NEUTRAL] Uh, see, an especialista, uh-huh.
[CUSTOMER][NEUTRAL] See cuatro.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, queloqueo teno can be a looser quelo choo tengo que algu dopeific parao invialremote.
[AGENT][NEUTRAL] So those differentes uh-huh documentosquenos via el primeroes de laic medi is vapiaos una factura detaada connodinosticos.
[CUSTOMER][NEUTRAL] I want to
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Is primario levalaopia de loqueos pagaonama exacion de beneficios Soneesitamoloo documentcumentos.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] See, er er una una priga dea del del Diaolepealita eal primario de loqueo parado.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] The loo I don't put the agnostic.
[AGENT][NEUTRAL] Loqueos papara Visita um porqueosaarqueosteel copago de sin cuentaolares.
[CUSTOMER][NEUTRAL] No, the sinta, the sinta.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Coreo seinta I say uh resanoscuentraintapa.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It just it's a it's a vocosa look at OK.
[AGENT][POSITIVE] Correct. Mhm.
[CUSTOMER][NEUTRAL] OK, OK, your way and [PII] and via [PII].
[AGENT][NEUTRAL] See [PII].
[CUSTOMER][NEUTRAL] OK, no, so I mean the [PII], OK, gracia.
[AGENT][NEUTRAL] No ma'am, that one, yeah, you want me to say a matter of American public life, right.
[CUSTOMER][NEUTRAL] Yeah, yeah, that.