AccountId: 011433970860
ContactId: 1f116eac-d43a-4e2d-a0d2-7e33bc748100
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3829 ms
Total Talk Time (AGENT): 2679 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/1f116eac-d43a-4e2d-a0d2-7e33bc748100_20250416T15:15_UTC.wav
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[AGENT][POSITIVE] Thank
[AGENT][NEUTRAL] This is [PII]. How may I help you?