AccountId: 011433970860
ContactId: 1f0bd9be-efbf-4b6e-9666-9742f7954881
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 101430 ms
Total Talk Time (AGENT): 55712 ms
Total Talk Time (CUSTOMER): 35059 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/1f0bd9be-efbf-4b6e-9666-9742f7954881_20250611T21:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes ma'am, this is [PII]. You're calling from SLer Construction.
[CUSTOMER][NEUTRAL] And so we have 4 different groups through APL and I'm guessing when the online thing switched over.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] It let me create my OSC account for one of our companies, but it won't for the other three.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, so I will say I'm, well, I'm going to apologize ahead of time for all of the confusion, um, so yes, as of last week, um, website went under, uh, underwent a uh really big change and yes all accounts have to be recreated, but I will say as now uh you do have to sign in with an email each separate group will have to have a separate email associated with them.
[CUSTOMER][NEUTRAL] That's crazy business.
[AGENT][NEUTRAL] I about you crazy business about sums it up.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] It's been a lot, but I do apologize for the inconvenience um if you do need to get those changed for the other groups, you would just email that information uh to our care team and I can give you that whenever you're ready.
[CUSTOMER][NEUTRAL] Is it [PII]?
[AGENT][POSITIVE] That's correct, yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, alright, I'll send them an email.
[AGENT][POSITIVE] Alrighty, I should apologize for the inconvenience. Is there anything else I can help you with?
[CUSTOMER][NEUTRAL] That's OK
[CUSTOMER][NEUTRAL] That's it.
[AGENT][POSITIVE] Alrighty well thanks for giving us a call have a great rest of your day.
[CUSTOMER][NEUTRAL] You too
[AGENT][POSITIVE] Thank you.