AccountId: 011433970860
ContactId: 1eeb8902-eebe-4db0-87ae-36e3cbb59b51
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 352980 ms
Total Talk Time (AGENT): 155527 ms
Total Talk Time (CUSTOMER): 189068 ms
Interruptions: 7
Overall Sentiment: AGENT=0.9, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/1eeb8902-eebe-4db0-87ae-36e3cbb59b51_20250106T16:53_UTC.wav
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[AGENT][POSITIVE] My one of theirs gracias [PII] that there.
[CUSTOMER][NEUTRAL] See he get numerro depo toms can neuro logo he thisquebase.
[CUSTOMER][NEUTRAL] No IPL or no.
[AGENT][NEUTRAL] OK, equal is a number of the group of.
[CUSTOMER][NEUTRAL] Mm Dores Cinco Cincodos.
[AGENT][NEUTRAL] Is that Yandopoel group or or they own Polia on a polia?
[CUSTOMER][NEUTRAL] For the unapolis.
[AGENT][NEUTRAL] OK, you call us in [PII].
[CUSTOMER][NEUTRAL] It's [PII].
[CUSTOMER][NEUTRAL] Do do say Quattro.
[AGENT][NEUTRAL] It comes
[CUSTOMER][NEUTRAL] M L O.
[AGENT][NEUTRAL] Gracias, you come on say you said.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] etche del nacimiento derexion de la [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, gracias. I call through email.
[CUSTOMER][NEUTRAL] Yes, [PII].
[AGENT][NEUTRAL] Yeah, no it's a listen no 45.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK, thank you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Etoes paraposa Mariela Cobos.
[AGENT][NEUTRAL] OK, grass.
[AGENT][NEUTRAL] A qualify last del Servio.
[CUSTOMER][NEUTRAL] Have it. I don't have it.
[CUSTOMER][NEUTRAL] The condos. Let me, let me tell you, give me one second, please. [PII].
[AGENT][POSITIVE] OK, thank you.
[AGENT][NEUTRAL] OK, glasses.
[CUSTOMER][NEUTRAL] I already came before that.
[AGENT][NEUTRAL] They
[AGENT][NEUTRAL] Theo, oh, they those OK 24, yeah, not the name of ming lamo or el train Tauno de Julio those mil Beticuatro.
[CUSTOMER][NEUTRAL] See 2024.
[CUSTOMER][NEUTRAL] This is the 9.
[CUSTOMER][NEUTRAL] Give me 1 2nd please.
[AGENT][POSITIVE] OK, thank you.
[CUSTOMER][NEUTRAL] No claim
[AGENT][NEUTRAL] No claim on file.
[CUSTOMER][NEUTRAL] What do you call the insurance or my billing department, the one that you. No, no, no. Uh, APN. Well, I don't know about that. They would have to call our billing department because they try to send the bill to them they haven't.
[CUSTOMER][NEUTRAL] And this is like since July. But they, they don't have APN they don't have to call corporate office but I have to call. No, you, you call the insurance I had told you to call them so they can resolve the issue with them. OK, I have to call this, OK.
[CUSTOMER][NEUTRAL] OK, and uh, and that 91 reclamation.
[AGENT][NEUTRAL] Exactly, not the name of nadapore Tauno de Juodos milbani cuatro it it is quite in fact allo and uh.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] The Departmento delamos, are you numeral the facts and retta.
[CUSTOMER][POSITIVE] OK, OK, perfect.
[CUSTOMER][NEUTRAL] Yes, yes, yes, I have.
[AGENT][NEUTRAL] OK, Diaeus queosed yammo and no sotrospachechiari not the Nemos mgomery Clamo or Mariellaporepe. OK, is in sesita ma yamanos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect. OK. OK.
[CUSTOMER][NEUTRAL] I alreclamocho para Mariela del vente inticuatro.
[AGENT][NEUTRAL] The Julio?
[CUSTOMER][NEUTRAL] Uh, I'm [PII] or before.
[AGENT][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] The name of Uno the.
[AGENT][NEUTRAL] Mayo.
[AGENT][NEUTRAL] Etiambre.
[AGENT][NEUTRAL] Well, [PII] Diascite.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Yes he is he is a neurologist or no?
[AGENT][POSITIVE] Uh, quite a tricky I love.
[AGENT][NEUTRAL] Itabien the name of some website Cue reclam uh una uentinel website estanlatata tambiene puerolos relamos e beneficials boy check.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] S is for Siete de Mayo Vascular and Spine Institute.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Oh, OK, OK, OK, no, it's another one. OK, perfect.
[AGENT][NEUTRAL] The name of Ochos. Yeah. The name of Ocho Ocho.
[CUSTOMER][NEUTRAL] OK, Boahamaa. OK. The, the last spine spine.
[AGENT][NEUTRAL] At the vascular spine and institute.
[AGENT][NEUTRAL] The name was Rila was the vascular Sinan Institute.
[CUSTOMER][NEUTRAL] OK. Yes, so for Pa?
[AGENT][NEUTRAL] Mhm. I just ausbandarrelamosorunas consultalos consultas no no i beneficiosport consultas pero polos prote prosermientos or tratamientos and lofaina I beneficials.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Collado Collado. OK, OK, ya male mucha gracias.
[AGENT][POSITIVE] And soon la Sierra Algoma and get for you.
[CUSTOMER][POSITIVE] No, no, thank you so much.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] I gracias apile senor cos I quetengaia.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Bye bye.