AccountId: 011433970860
ContactId: 1ecffce3-d57d-4d1d-9c27-5b1a13fdc61e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50380 ms
Total Talk Time (AGENT): 36547 ms
Total Talk Time (CUSTOMER): 16122 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/1ecffce3-d57d-4d1d-9c27-5b1a13fdc61e_20250606T14:50_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, I'm having trouble getting signed into the portal. Um, I've signed in previously, but it seems like the signing has changed now, yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] A yes, so, uh, just as of a few days ago, um, the website did undergo quite a big change, um, with that you would have to re-register, uh, so create a new account it would be all of the same information that you used, uh, previously, um, but the biggest difference is going to be instead of a user name you would now log in with an email but you would have to re-register first.
[CUSTOMER][NEUTRAL] OK, so I just, I need to create a new account. OK, got you. I will do that thank you for your help.
[AGENT][POSITIVE] Correct.
[AGENT][POSITIVE] Yeah sorry about the confusion, of course.
[CUSTOMER][POSITIVE] No that's OK all right thanks bye bye.
[AGENT][POSITIVE] Alright have a great rest of your day bye bye.
[CUSTOMER][POSITIVE] Thanks you too bye bye.