AccountId: 011433970860
ContactId: 1eb253b0-6da9-4adb-b845-7505a91928b4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 610450 ms
Total Talk Time (AGENT): 308023 ms
Total Talk Time (CUSTOMER): 294621 ms
Interruptions: 3
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/29/1eb253b0-6da9-4adb-b845-7505a91928b4_20250429T19:36_UTC.wav
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[AGENT][NEUTRAL] When I tell [PII].
[CUSTOMER][NEUTRAL] Ola I'm gonna start minobreribe.
[AGENT][NEUTRAL] You coming in part that the others, you know what you mean.
[CUSTOMER][POSITIVE] Kiroroa preunta er it is a good me er funa solamente para cost Americaca or pitalisas tambien.
[AGENT][NEUTRAL] It dependent product to gettenga.
[CUSTOMER][NEUTRAL] Humoloposao.
[AGENT][NEUTRAL] The number of in your.
[CUSTOMER][NEUTRAL] See see ventidosente cuatro nveochen.
[AGENT][NEUTRAL] telephone and.
[CUSTOMER][NEUTRAL] See saysiete says ocho cat drinkte quadron.
[AGENT][NEUTRAL] That, yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In verification as simiano direction or electronico or serida.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It's ochoubre de muees and mireole reesogeneocho sero sero northwestern they [PII] evo puntomariconiggriega [PII]
[AGENT][POSITIVE] Perfect gracias.
[AGENT][NEUTRAL] OK, um, he no beneficio continue and beneficio andesito de que to guarant de pasa verifictura.
[AGENT][NEGATIVE] This is some solamente lamento de la polia I don't say the border apele de la de la cuento.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] I see, OK.
[AGENT][NEUTRAL] OK, OK, and beneficio de que prime beneficio que vaca que eling hospital in hospital espanostandiiochorahoma and observa or quandola meeting Inefiio de cuatro ir personaano.
[AGENT][NEUTRAL] E.
[CUSTOMER][NEUTRAL] Yeah,
[CUSTOMER][POSITIVE] But to your beneficio for the queen el ventticuatro yeah.
[AGENT][NEUTRAL] 2
[CUSTOMER][NEUTRAL] Uh, but, but beneficio tao er kenya temporaleotube doo pitaliada nomoraoti auro.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Oh the eto beneficio poo suncaocaranobuve uh um el monto averaun or malida incuanto and PS elano so i solo beneficient bee venti cuatro beneficipiao traves and beeventi cinco.
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] Ah perfecto porqueorecaitrelopiechemia um no er perounasal una depression alta depression in metua queloqueria canario.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. Uh-huh.
[AGENT][NEUTRAL] OK, but, uh, in, OK, the medio.
[AGENT][NEUTRAL] Gutenolata and Laura.
[CUSTOMER][NEUTRAL] No, you nosoa eso you see bueno ueacosa ueaosa on the gencia nosad either they either the urgencia mesit yeah yes to dire.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] OK, OK, so sine and B are super perfect lamoloqueneesita on redocumentos, um, el primel documentcumentoes formulario.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, lo lopopola pajina certo.
[AGENT][NEUTRAL] This
[AGENT][NEUTRAL] Correcto see lo puede este escania cele upload pola pajinaoneesitamolo treocaer formulario quelopo de contra and strapajina uh junto cone formulario necessitamola factura detajada condigo de dinoticoijunto con la facturtajadalodigo de dinotico necessitamolaplica the beneficio seguro primario in the canola candacalidusco pavo seguro.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah, like cliacion the beneficio of that man that general formulariola facttula detaya de lopital de de lopita de poqueostuenel mergena elva de riva South Miami elica the beneficio system.
[AGENT][NEUTRAL] Got it.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Correct, to see ostodo necesita aura la facturtajaneesita tenerlodigo de diannotico i prose demientolodigo sou importantti papo the process re clam ok.
[CUSTOMER][NEUTRAL] Nagamaqueso?
[CUSTOMER][NEUTRAL] It it yes so apio misguo coo the diagnostico.
[AGENT][NEUTRAL] Uh, eso been and permeos to provedo no this so soguro, um, pero aveses lotigela factura detajada peravees nolotienengela factura de tajada just is quaan nolotine and laura tostina que jamar a queen una de pajada.
[CUSTOMER][NEUTRAL] Ah yeah.
[CUSTOMER][NEUTRAL] Yeah, but you go, hm.
[CUSTOMER][NEGATIVE] Yeah, corrigoogo de prosedimiento, yeah, er, que layo formularion la pajina serto.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Correcto formulario.
[CUSTOMER][NEUTRAL] And and Laritas.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, OK, Boa onabuformacionia quiota consultelo [PII] in [PII] pola poles schemia temporal era ta tata de la poa tambien and loan.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Si pita ta ta ta ta dala loquebulaio or or impatient inpatient commoleisacion ambulaios outpatient el beneficio outpatient quiniento doordia etosi la salaelgencialo pita ivan gent care Calgunairujia.
[CUSTOMER][NEUTRAL] Oh I think
[CUSTOMER][NEUTRAL] Yeah yeah.
[AGENT][NEUTRAL] Mhm she get this.
[CUSTOMER][NEGATIVE] No lo lo que se poo on beneficio una unaap pal pals.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Therapeyamolapaya taquiento.
[CUSTOMER][NEUTRAL] Uh, but can we in casset pea la semana dosea in primiretasis lao loondi oya semena deerto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, yes. Mhm.
[CUSTOMER][NEUTRAL] Oh ya senorita mucha and to ease of gracia.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Thennatamiencia casola buancia en blanci, OK.
[CUSTOMER][NEUTRAL] Mm metenia para para que deo.
[AGENT][NEUTRAL] Tambienesitalelloqueca facturaetajada the local ambulance yeah.
[AGENT][POSITIVE] I like no fees.
[CUSTOMER][NEUTRAL] Yeah, it's it say on Motaparte.
[CUSTOMER][NEUTRAL] Yeah, a party.
[AGENT][NEUTRAL] Um, it's outpatient but it's bees ifue, OK, I got the the teevaron uh unergenci logo deergen tetropitacorreo.
[CUSTOMER][NEUTRAL] Exactly, start to see you we have we put I'm gonna see.
[AGENT][NEUTRAL] So they for me Modea.
[CUSTOMER][NEUTRAL] For la la la baptistergencia bare la la la miamilopilancia.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, in South Miami viedo.
[AGENT][NEGATIVE] OK, um, what desaquetopagale bajoloquesel impatient quebasertodo and toes el mimoa um menosquelo I can parades and different and toes jacum differentemonto casarian quiento dolares or outpatient.
[CUSTOMER][NEUTRAL] No I don't.
[AGENT][NEUTRAL] The Diario is the seria el locumildore for impatientre dotias completo quela dejaro somocabela documentassmentecommoquelos tan uh rando.
[CUSTOMER][NEUTRAL] Give me the.
[CUSTOMER][NEGATIVE] Well me meegua factura parte de la Blancia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] When you go eat the lopi tengo.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] [PII] mande todo lo quetenga mandelo quetenge denomiremosiriamoscommole podemos ajudar donde caeria cara beneficio OK.
[CUSTOMER][NEUTRAL] We are, we um, yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Perfecto it doesn't say when the y agala from the queer met me el est is a me.
[AGENT][NEUTRAL] Meddling, uh-huh, correct.
[CUSTOMER][POSITIVE] Me medlin certo I think OK yes that to loqueten go certopopaquete event locom moment buena you that.
[AGENT][POSITIVE] See, got it, perfect.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I see, yes, yes, I see yes, Solomejo.
[CUSTOMER][POSITIVE] Mucha gracia a Lego we are a Lego.
[AGENT][NEUTRAL] Then, uh, when I graciapele.
[CUSTOMER][NEUTRAL] I