AccountId: 011433970860
ContactId: 1e9a4ec1-2829-4859-8c83-0ed0b548e6db
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 154669 ms
Total Talk Time (AGENT): 41387 ms
Total Talk Time (CUSTOMER): 61092 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/1e9a4ec1-2829-4859-8c83-0ed0b548e6db_20250408T16:16_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That's just I'm at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] I mean I mean re look like the um ellanquejo tengo cure er dental.
[AGENT][NEUTRAL] OK, only for you that policy number of the policy.
[CUSTOMER][NEUTRAL] I'm gonna say but I mean I'm gonna talk to.
[AGENT][NEUTRAL] I see the monsoon.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Genesis doesn't me.
[AGENT][NEUTRAL] and no matter for our complete.
[CUSTOMER][NEUTRAL] The cuentosaoincuentos.
[AGENT][NEUTRAL] Mm, I must say cones no pitona demas.
[CUSTOMER][NEUTRAL] Teosincuenta uno taosta unoincuentaos.
[CUSTOMER][NEUTRAL] And it's so to say in a pajina was pero no mapa no nolopoor in a pajinaon nose.
[AGENT][NEUTRAL] OK, now let's see what's kind of polio.
[AGENT][NEUTRAL] In regards to directionic or electronico?
[CUSTOMER][NEUTRAL] And she like dresses so we in the corten away sunrise Florida.
[CUSTOMER][NEUTRAL] Uh, I didn't no.
[AGENT][NEUTRAL] Oh see I mean nothing.
[CUSTOMER][NEUTRAL] Uh, it's Corearonico.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, [PII] con you know it says a.
[AGENT][NEUTRAL] See the number is Gmail.
[CUSTOMER][NEUTRAL] Uh, maso [PII] a [PII] immuno.
[AGENT][NEUTRAL] Gracias, so estapolis and no cure servicios and then tales of the devi la unica maneraquilos cures CS por un accidente.
[CUSTOMER][NEUTRAL] OK. [PII].
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Algomas.
[CUSTOMER][NEUTRAL] Nothing yet. I'm gonna she's my sister.
[AGENT][NEUTRAL] I'll see you in another one, yeah, that's just me about American Public Life bye.
[CUSTOMER][NEUTRAL] That's