AccountId: 011433970860
ContactId: 1e8a9374-9b7f-442d-b96a-39b6b1d3ba11
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5699 ms
Total Talk Time (AGENT): 3958 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/1e8a9374-9b7f-442d-b96a-39b6b1d3ba11_20250502T16:09_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?