AccountId: 011433970860
ContactId: 1e78b793-2a71-4b6a-9778-c2a90881bcdd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20079 ms
Total Talk Time (AGENT): 639 ms
Total Talk Time (CUSTOMER): 2769 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/1e78b793-2a71-4b6a-9778-c2a90881bcdd_20250613T17:54_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Mm.