AccountId: 011433970860
ContactId: 1e6ef7d3-c06a-4753-bdfa-6e1c1693943c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 51250 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 4658 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/1e6ef7d3-c06a-4753-bdfa-6e1c1693943c_20250619T22:16_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Kubre
[CUSTOMER][NEUTRAL] Nothing.
[CUSTOMER][NEUTRAL] I have to c
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK