AccountId: 011433970860
ContactId: 1e532840-ac9f-46ee-80f5-0e3d63c76e0b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 595169 ms
Total Talk Time (AGENT): 217039 ms
Total Talk Time (CUSTOMER): 144361 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/1e532840-ac9f-46ee-80f5-0e3d63c76e0b_20250612T19:31_UTC.wav
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[AGENT][NEUTRAL] Even.
[CUSTOMER][NEUTRAL] See you wanna tell them numbers.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mira.
[CUSTOMER][NEUTRAL] No loreal cuento.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Eta la via probueno seros.
[CUSTOMER][NEUTRAL] Coro Si Siu.
[AGENT][NEUTRAL] Let me.
[CUSTOMER][NEUTRAL] That's
[AGENT][NEUTRAL] OK. So your signs?
[CUSTOMER][NEUTRAL] See that science.
[AGENT][NEUTRAL] Just let me confirm for direction telephone.
[CUSTOMER][NEUTRAL] See, uh, I can simmiento de miento de un chose cinco no westioia hire quince.
[CUSTOMER][NEUTRAL] I say.
[AGENT][NEUTRAL] It's a senior science.
[CUSTOMER][NEUTRAL] Uh but the amount of dollars.
[AGENT][NEUTRAL] electronic and Napolia.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mucha gracia one of sister na cuentainia system moment.
[CUSTOMER][NEUTRAL] C
[AGENT][POSITIVE] Perfect, this apart is to create your OSC account.
[CUSTOMER][NEUTRAL] Eup on ah.
[AGENT][NEUTRAL] So for a part on the create your account.
[CUSTOMER][NEUTRAL] Create your account, OK.
[AGENT][POSITIVE] Perfecto de la Cincoquesque is insured.
[CUSTOMER][POSITIVE] Ecorreto sala.
[AGENT][POSITIVE] Perfecto queermanosidore electronico ila fecha nacimiento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Too lobuzo I don't know my.
[AGENT][NEUTRAL] social security or member IDs are not necessary.
[CUSTOMER][NEUTRAL] No, ma'am.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][NEUTRAL] And don't say a tin.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The bore the chemical it.
[CUSTOMER][NEGATIVE] So got uh got to nogurese unit.
[AGENT][POSITIVE] Correct, yes.
[CUSTOMER][NEUTRAL] And that I need to work.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Perfect. CC your lawyer.
[CUSTOMER][NEUTRAL] Yentuna in a caso the pos er cuando meo leo la tajeta de united latin lao.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] It's correct. I see, I see, so la dosuser nospo and via nosotros el clamo de los cervicios me if we use.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Elia is supplemental le cure gas.
[CUSTOMER][NEUTRAL] Cla but
[AGENT][NEUTRAL] medical.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Tell me, but Messia and wrote the busa signs.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Lebu el correole bu la feca and next.
[AGENT][NEUTRAL] Permit me inten include this information privacy that this one problem and signs loskiriwe SARE and set that.
[CUSTOMER][NEUTRAL] Saare.
[AGENT][NEUTRAL] El electronicine soo el el el corre space signs or signs.
[CUSTOMER][NEUTRAL] No signs, no, I was lapa you pay [PII].
[AGENT][NEUTRAL] OK, Kronospar signs S A R A N S Z.
[CUSTOMER][NEUTRAL] Ah, I get up with to.
[AGENT][NEUTRAL] Seeing for you.
[CUSTOMER][NEUTRAL] Kibu.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Pero peroqueradoque me mandomirerita condo.
[CUSTOMER][NEUTRAL] The no and I don't lean no but and to camolobodemo has said.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, bueno, er, bomos primero contests pretastola ta tatacia um.
[CUSTOMER][NEUTRAL] Why no this is uh-huh this is a diva bee inticuatro it has a mean and numeral policize.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] It's a CS la poli is condole effectivo is so significant chia part is a feescuteinetuapele I sell momento active and no and no necessitero a sequent mamos uh.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] A regular permit.
[CUSTOMER][NEUTRAL] Yeah, don't I see it on me, yeah, I.
[AGENT][NEUTRAL] G
[AGENT][POSITIVE] fun.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That's it for you.
[CUSTOMER][POSITIVE] Got you.
[AGENT][NEUTRAL] The the ma is correct in your sign is pay signs [PII] sta [PII] correct.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] It
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] So the cia er intenmente yeah just so correa podemos.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Just put the uh English research informationmente.
[CUSTOMER][NEUTRAL] See my hope.
[AGENT][POSITIVE] Excellent bueno aroseatine oposo sequentopolia um.
[AGENT][NEUTRAL] You sincasevier.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But no, but I think.
[CUSTOMER][NEUTRAL] Oh, that's it because they got [PII] and [PII].
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] That