AccountId: 011433970860
ContactId: 1e38a5e4-a745-4a27-b4e2-62a724a0a164
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 196000 ms
Total Talk Time (AGENT): 103888 ms
Total Talk Time (CUSTOMER): 53770 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/1e38a5e4-a745-4a27-b4e2-62a724a0a164_20250616T17:41_UTC.wav
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[AGENT][NEUTRAL] We're gonna start this because.
[CUSTOMER][POSITIVE] Oh I get a lot of saluda [PII] get that.
[AGENT][NEUTRAL] On.
[CUSTOMER][POSITIVE] The ambientovipar car beneficient.
[AGENT][NEUTRAL] when the number.
[CUSTOMER][NEUTRAL] The era trend Iseocho saysocho.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Ocho Ocho.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Ocho says Ocho.
[AGENT][NEUTRAL] I'll put it on.
[AGENT][NEUTRAL] C83 Ochoses and Ocho.
[CUSTOMER][NEUTRAL] See, I see.
[AGENT][POSITIVE] Perfect. And the continuum port for telephone I call [PII] is is connected.
[CUSTOMER][NEUTRAL] Credocinco [PII] extension cintolose.
[AGENT][NEUTRAL] Santos.
[AGENT][NEUTRAL] The paper for a confirm my number complete la la.
[CUSTOMER][NEUTRAL] The Adolfo de Barona Cincoventochocincoiete.
[AGENT][NEUTRAL] Munecio.
[CUSTOMER][NEUTRAL] Uh-huh. By.
[AGENT][POSITIVE] Perfect.
[AGENT][POSITIVE] Acoma effective polisa esta effective part del [PII].
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] He entered the article caring for circaloicio so artica is um a verification in the guarante a disclaimer la polio.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] With the cerviciuss ambulaios Edison centerjamason center arenasicora.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See the clinic, see.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Clinical Central diagnostic.
[CUSTOMER][NEUTRAL] Una clinica Iolo.
[AGENT][NEUTRAL] OK, so.
[AGENT][NEUTRAL] la secure eltratamentooprosementos and la clinica officeicina doctor no cover copala visitency.
[CUSTOMER][NEUTRAL] No that
[CUSTOMER][NEUTRAL] Ah OK, Quantole.
[AGENT][NEUTRAL] Reservis ambulaios.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The police are curious to Maximo.
[AGENT][NEUTRAL] on the cuatro iloso la resalano servicios uh ambuatorio as yes.
[CUSTOMER][POSITIVE] Well, no problem.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] The informal noting just a moment.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] Quattromiento serrano. OK, he didn't have one referencio.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] So [PII].
[AGENT][NEUTRAL] You went over.
[CUSTOMER][POSITIVE] Got you.
[CUSTOMER][POSITIVE] Good bye bye.