AccountId: 011433970860
ContactId: 1e00cc79-c177-432d-a4ea-2102191b7f4f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3970 ms
Total Talk Time (AGENT): 3970 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/1e00cc79-c177-432d-a4ea-2102191b7f4f_20250603T16:08_UTC.wav
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[AGENT][NEUTRAL] For calling American Public Life, this is [PII]. How can I help you?