AccountId: 011433970860
ContactId: 1de5f97a-2a38-4a0a-8f55-8f535941199b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16059 ms
Total Talk Time (AGENT): 7440 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/1de5f97a-2a38-4a0a-8f55-8f535941199b_20250225T19:57_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How may I help you?