AccountId: 011433970860
ContactId: 1de2ff41-2775-4002-983d-0a1247b62b04
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 149860 ms
Total Talk Time (AGENT): 62940 ms
Total Talk Time (CUSTOMER): 69649 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/01/1de2ff41-2775-4002-983d-0a1247b62b04_20250501T17:17_UTC.wav
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[AGENT][NEUTRAL] That's just me and my American public life. My number is [PII].
[CUSTOMER][NEUTRAL] La [PII] resin da Monique preunta teno um unamiento and you health.
[CUSTOMER][NEUTRAL] El Dia Martesqueseyama un pouch copy quelouna nea que ques column queer que la cuertura quio con.
[AGENT][NEUTRAL] OK, only for you that policy number of the policy, sir.
[CUSTOMER][NEUTRAL] Unocinco cuatro nueveres.
[AGENT][NEUTRAL] This is a numa de group and numa depoliavaravajo.
[CUSTOMER][NEUTRAL] T
[CUSTOMER][MIXED] OK, OK, Crodosincuenta benicincosincuentocho.
[CUSTOMER][NEUTRAL] M A L Ocho or M A L A ondos there was a locho is how patients sent.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Issuetchanaimito.
[CUSTOMER][NEUTRAL] Quattro anticuatro entinco.
[AGENT][POSITIVE] My favorite if you catch the directionic or electronic.
[CUSTOMER][NEUTRAL] Ostrenta northwest scienterventa unest industry [PII] electronico is the bernal say he [PII].
[AGENT][NEUTRAL] Graciasimjoque [PII] on a studio in the um university in [PII].
[AGENT][NEGATIVE] So no
[CUSTOMER][NEUTRAL] Um pouch copy.
[AGENT][NEUTRAL] OK, no poos beneficiosareans are clamoses roseario and to espousseguro primario lapolialle cureados mi quientozolares boo bajo beneficio the outpatient yesolepaitcommondesi copagooseguro.
[AGENT][NEUTRAL] Lose universia de Miami sale la la oargeta el seguro primarriacomo secundaria asos noia man veranos beneficiosinos and el reclamo.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Ok, so cost locuste domilquiniento.
[AGENT][NEUTRAL] Astados mil quientosepende cuantova uh-huh so seguro primario.
[CUSTOMER][NEUTRAL] As the
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, when you.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Ok, muchisimagrasse. OK.
[AGENT][NEUTRAL] is available.
[CUSTOMER][NEUTRAL] No, no, I'm May.
[AGENT][POSITIVE] OK, good assisting in Latin American public.