AccountId: 011433970860
ContactId: 1da584f9-0dfd-4a43-b12a-5e84fe1498ce
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22819 ms
Total Talk Time (AGENT): 10889 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/1da584f9-0dfd-4a43-b12a-5e84fe1498ce_20250210T19:42_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon thank you for calling APL.