AccountId: 011433970860
ContactId: 1d89f560-8664-413d-bbe6-efb54fcb1155
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17260 ms
Total Talk Time (AGENT): 8831 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/1d89f560-8664-413d-bbe6-efb54fcb1155_20250318T20:57_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?