AccountId: 011433970860
ContactId: 1d4762ff-84ac-44be-b916-be0fa90739a7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 982119 ms
Total Talk Time (AGENT): 100516 ms
Total Talk Time (CUSTOMER): 244861 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/1d4762ff-84ac-44be-b916-be0fa90739a7_20250625T21:14_UTC.wav
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[AGENT][NEUTRAL] We want.
[CUSTOMER][POSITIVE] Uh, she know what start them merely and er yes yando go a year.
[CUSTOMER][NEUTRAL] On [PII].
[CUSTOMER][NEUTRAL] a reo.
[AGENT][NEUTRAL] OK, the police, uh, kit.
[CUSTOMER][NEUTRAL] And numerolapoliarodo rose I say yeah the same eucua elemaucua ocho.
[AGENT][NEUTRAL] 44.
[AGENT][NEUTRAL] What is the nombre de laser so you know.
[CUSTOMER][NEUTRAL] And no a Gonzale.
[AGENT][NEGATIVE] Ever portfola pena o Gonzalez.
[CUSTOMER][NEUTRAL] Uh, no, we and my main thing coming no at the same time here is that the only thing I gen I think here the 3 [PII] no what the one.
[AGENT][NEUTRAL] That's it for verification information.
[AGENT][NEUTRAL] Ease recording can be is the fax.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] It's a fast and viola coia same bio er ventremora la manana.
[CUSTOMER][POSITIVE] The recipe can come so yeah.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] On the other side.
[AGENT][NEUTRAL] Ma.
[CUSTOMER][NEUTRAL] Go there.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Quentin era.
[CUSTOMER][NEUTRAL] And fasting and everything I I in [PII].
[CUSTOMER][NEGATIVE] I say faina.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The patio elitre the alai la manana if you dela manana.
[AGENT][NEUTRAL] Here you.
[CUSTOMER][NEUTRAL] JClubao.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] With my head and when the say noy may be a man.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Era.
[AGENT][NEUTRAL] Saysackiness, OK.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] is the facts.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Yeah [PII].
[CUSTOMER][NEUTRAL] C.
[AGENT][NEUTRAL] Uh, Leplicasino beneficios me say pajinas er quando medio el senor [PII].
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] Why not?
[CUSTOMER][NEUTRAL] I know it's a lot for my betaco brando ellopi the untra can one telling [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The lopitalojo and thealo say they bring and it's a high bodyfecha for the time they do say ariamin they don't make me the guard.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The University of Miami Hospital.
[CUSTOMER][NEUTRAL] Get my second.
[CUSTOMER][NEUTRAL] Uh uh-huh, the, the Miami.
[CUSTOMER][NEUTRAL] And don't say can you say the guy, I mean the semi nocitadola.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I say yeah I have lay a lame mandopricanefiromandara Iosario.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The preca the beneficial and don't say alright but you don't want I could say but like you say it say you atranamiento.
[CUSTOMER][NEUTRAL] In [PII] and [PII] one canbi is a urocomer here can be to seguro theena but a unite hair.
[CUSTOMER][NEUTRAL] Elo time for muso started beandolemana and no in the sta locao on the gooseuro really a primero it do its seguro.
[CUSTOMER][NEUTRAL] And don't say but to the I don't have to walk because in the beneficial one I have in the but on me and don't say the damo and Imandaca on the on la pea and get e really doesn't.
[CUSTOMER][NEUTRAL] I been to the general.
[CUSTOMER][POSITIVE] Uh well yeah that's what I make the beneficial.
[CUSTOMER][NEUTRAL] But I.
[AGENT][NEUTRAL] Better Calel factdovido Gonzalez loremosa and elma uh sue menos unos.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] They paid them.
[AGENT][NEUTRAL] Unsin process.
[CUSTOMER][NEUTRAL] The thing it como como sabria yo it is retao manda cartaja no so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] That yes ape apele levada una una correspondencia sucasa de handles saberelvilacio recivido process de cudolos beneficios questa la la polio.
[CUSTOMER][NEUTRAL] Yeah, they say, OK, I mean because I'm the cinco.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] No, so I mean like that's the order it is part of.
[AGENT][POSITIVE] OK thank you.
[CUSTOMER][NEUTRAL] OK, muchisim marai.
[AGENT][NEUTRAL] Get the.
[CUSTOMER][NEUTRAL] B
[CUSTOMER][NEUTRAL] You want me.