AccountId: 011433970860
ContactId: 1d453151-6d5f-4d11-8659-5fe1d66bc29f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 268679 ms
Total Talk Time (AGENT): 90551 ms
Total Talk Time (CUSTOMER): 145686 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/1d453151-6d5f-4d11-8659-5fe1d66bc29f_20250528T16:25_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] And I just in my American Public life. I'm [PII] coming up.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] um pods America.
[AGENT][NEUTRAL] OK, I put that policy number of the police, sir.
[CUSTOMER][NEUTRAL] Yeah no the polia is do the cuero do do do siete te res.
[AGENT][NEUTRAL] Issu nombrena sciento.
[CUSTOMER][NEUTRAL] Li Lugoveles cuatro remi resin.
[AGENT][NEUTRAL] Right, yes, it's the number telephone.
[CUSTOMER][NEUTRAL] Sierra Sierra.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In medijo quenessesitonalista de los dentistas sensuari.
[CUSTOMER][NEUTRAL] See unitonsbiosa um el el laser lake and elitovo er maybe que in you know salia osakomoquetava.
[CUSTOMER][NEUTRAL] Er puestaposo la segurado principals here on quesosa tamo el join me and to serraunal ah OK and tosequeunaliorque pue it has some medica can carboraleloloa yeahoabela.
[AGENT][NEUTRAL] If you're lucky I.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. Um, so, you know, plan.
[AGENT][NEUTRAL] The medico protaininotro plan dental Uita los provedores partlan alberta.
[CUSTOMER][NEUTRAL] See palla solamenta pal.
[AGENT][NEUTRAL] See polo loosi este porque conesapolisa lamerica ela dental tea queer medioycuqueentista la polia levacuri cual quierra persicerunalista um to via quiamallosa carrington eosle pue unalista de los genistas and aria.
[CUSTOMER][NEUTRAL] Yeah er a numerro.
[AGENT][NEUTRAL] So Carrington I said unochocientos.
[CUSTOMER][NEUTRAL] Damn man, I know that that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Uh-huh. You knowcho scientos.
[AGENT][NEUTRAL] Quattrocinco culpeno unochosentos dos no sero.
[CUSTOMER][NEUTRAL] Doueve ferro uh-huh.
[AGENT][NEUTRAL] Cerrocinco Dostres.
[CUSTOMER][NEUTRAL] If paralo medical oaventa paralo trotambien queer.
[AGENT][NEGATIVE] So para paralos um provedores medios vacer con el multi plan multi plan and numeral dearjeta procelopo tambien.
[CUSTOMER][NEUTRAL] Paralita.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, I see alatata to see and tosa medi que it it has some osa la cua me.
[AGENT][NEUTRAL] Siamel dentalo se puera denista.
[CUSTOMER][NEUTRAL] OK, uh, molo lo cambiad.
[AGENT][NEUTRAL] See for police, sir.
[AGENT][NEUTRAL] See, teleconole conesposo correjimmolapolia ila recamosausteria suijabaquenovaya mastrole mascono dentista.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Seeorque problema el esma paratodo no noloque ingullado trapocarebulo cambia on the vo injo mealle el denita the pore ok no system.
[AGENT][POSITIVE] Oh no, I see this cool.
[CUSTOMER][NEUTRAL] See, er to jogiamo paraque me and to una unalista de medio.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] But mucha gracialamole only unalda.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] You want my American public life Paya bye.
[CUSTOMER][NEUTRAL] Gracia, I was.