AccountId: 011433970860
ContactId: 1d19efdf-fe8c-4f8b-9619-09034516b00d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 240720 ms
Total Talk Time (AGENT): 125396 ms
Total Talk Time (CUSTOMER): 99920 ms
Interruptions: 2
Overall Sentiment: AGENT=0.7, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/1d19efdf-fe8c-4f8b-9619-09034516b00d_20250606T14:11_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] In one of the years.
[CUSTOMER][NEUTRAL] Well yeah my number is uh er the APL con um pero est invoices cambio no num the user password pero maybe on email pogolo email in [PII] puarela.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Antenna.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Uno Suviche Hospitality Group.
[CUSTOMER][NEUTRAL] Yelloro or Maai sushi.
[AGENT][NEUTRAL] When I send them another group or the Caoestta company.
[CUSTOMER][NEUTRAL] OK, el lumerupo de omakai sushi is main sero erottres er the suviche is bediinco quiento noveda.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] Email the social number is this good.
[CUSTOMER][NEUTRAL] Paula.
[AGENT][NEUTRAL] I uh
[CUSTOMER][POSITIVE] Bela.
[AGENT][NEUTRAL] Delare?
[CUSTOMER][NEUTRAL] Mm no faces Andre.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Uh really care can be all gonna.
[AGENT][NEUTRAL] Momento and.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh, come on.
[AGENT][NEUTRAL] It's a sale contact of the thermosaicacion de los de loss.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] 6
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Seeing on the queso po.
[AGENT][NEUTRAL] And el groups reson ok sushi uh usta the ingre researchergo not in exito um us stay giant and to start a no I mean seki.
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] Claro cuenta so mm anos is aora canoloin and nose porque etamogen er no funcion and congamoquenosel in a traytramo conel user in and the molo emails in no he.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Asus
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Eloquelos can canbula former sarianose about um username and passwords are uncorreo electronico in password. It was rear cuentamente.
[CUSTOMER][NEUTRAL] I la cuenta lumero the the group on mess no.
[AGENT][NEUTRAL] Do you think you
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Correct, to see apart is to create your own, uh, your OSC account.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Genquescorupo de la cinco quebara by intro and numerro depoel doses rose resilvo el corre electronico asociado este group.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] I associent dondevaque uh verar or lebona leva um el core electronicamente parale un verification.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oea.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Alaina.
[CUSTOMER][POSITIVE] A pajina. OK, perfect though. I always so much here.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] They will.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEGATIVE] No followers.
[AGENT][NEUTRAL] That's.
[CUSTOMER][NEUTRAL] Oh yeah.
[CUSTOMER][POSITIVE] That's perfect, that as well.