AccountId: 011433970860
ContactId: 1d18ee23-2872-485a-9cf5-0692e694aae8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30239 ms
Total Talk Time (AGENT): 6597 ms
Total Talk Time (CUSTOMER): 14611 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/1d18ee23-2872-485a-9cf5-0692e694aae8_20250625T19:52_UTC.wav
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[AGENT][NEUTRAL] We need to have
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Uh, this is [PII] and I'm an agent.
[CUSTOMER][NEGATIVE] I'm having all kinds of I'm having all kinds of trouble with this new format on online.
[AGENT][NEUTRAL] Yes, sir.
[CUSTOMER][NEUTRAL] I'm trying to get trying to get registered to get my commission statements and I can't uh haven't been able to do it yet.
[AGENT][NEUTRAL] OK, give me just a moment.