AccountId: 011433970860
ContactId: 1d098a5e-e96f-4f87-a7f7-3f071723ef8d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27569 ms
Total Talk Time (AGENT): 13039 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/1d098a5e-e96f-4f87-a7f7-3f071723ef8d_20250416T21:25_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello, this is [PII] with APL. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.