AccountId: 011433970860
ContactId: 1cf73a4b-1223-438d-81ad-41b77d0291fb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21600 ms
Total Talk Time (AGENT): 10690 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/1cf73a4b-1223-438d-81ad-41b77d0291fb_20250611T19:42_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.