AccountId: 011433970860
ContactId: 1cf5e523-f661-4244-8eda-894b7b1f672a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 251139 ms
Total Talk Time (AGENT): 141965 ms
Total Talk Time (CUSTOMER): 65864 ms
Interruptions: 2
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/1cf5e523-f661-4244-8eda-894b7b1f672a_20250602T17:04_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Get to the saluda Melisaa.
[AGENT][NEUTRAL] Oh la dua.
[CUSTOMER][POSITIVE] Pientobojas I keep parachelo beneficiente.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] Claro they have there for the size, OK.
[CUSTOMER][NEGATIVE] OK, it's er erroventidos.
[CUSTOMER][NEUTRAL] Cerrodiinueve dose emele.
[AGENT][NEUTRAL] Check it out here conti perform when there are number of telephone or Alberta la cake is connected.
[CUSTOMER][NEUTRAL] Cerrocinco cinco cinco cinco cinco.
[AGENT][NEUTRAL] This is the sin sincoin extension ends this not an extension.
[CUSTOMER][NEUTRAL] See extensions.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] The uh.
[AGENT][NEUTRAL] cro indos roovedos.
[CUSTOMER][NEUTRAL] Herodos.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] [PII], OK.
[AGENT][NEUTRAL] Meliss put forward if we got a number.
[CUSTOMER][NEUTRAL] Yeah, see, Felipe [PII] de Castros.
[AGENT][NEUTRAL] OK, you're getting on the policing correct $080.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Set the scenery.
[AGENT][NEUTRAL] Unodos.
[CUSTOMER][NEUTRAL] No, erroidosochoainue.
[AGENT][POSITIVE] Oh, OK, perfect. I see and tell me.
[AGENT][NEUTRAL] Felipe Fernandez in [PII].
[CUSTOMER][NEUTRAL] CCC.
[AGENT][POSITIVE] Perfect. Is [PII].
[CUSTOMER][NEUTRAL] So it is.
[AGENT][NEUTRAL] What you see a principi no concorna erapolisa totalmentelaque mele no no it's I don't want no one country perfect you wanna melissa is surficios.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Perfect. [PII] they called here benefici with the power in there is the information is so I mean the verification the covertua guarantia de pao. It's just a disclaimer polio.
[AGENT][NEUTRAL] It's a police effective part primeradiosmvitidos is sectormentetiva.
[AGENT][POSITIVE] Ineos but uh I mean all the services and a clinic uh pea perfect.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Cista.
[AGENT][NEUTRAL] Elia cure maxims milla is the portervicios just a prosecula.
[CUSTOMER][NEGATIVE] Uh, so lame porilla.
[AGENT][NEUTRAL] See, it has to maxims Milla isordla, correct.
[CUSTOMER][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] Withitano.
[AGENT][NEUTRAL] Else.
[CUSTOMER][NEUTRAL] Oh, do they have one that reference.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Inhalgua referentia paralama.
[AGENT][NEUTRAL] references to the immunore recorded imminos security auto isoteo.
[CUSTOMER][POSITIVE] OK, perfect. OK, yoto muchisima gracia Portauda gracias.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] So lamente gracia.
[AGENT][NEGATIVE] Get away.
[AGENT][NEUTRAL] To me this
[CUSTOMER][NEUTRAL] OK bye bye.