AccountId: 011433970860
ContactId: 1cda183b-6575-424a-99f4-5e45ca06c6c8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 110139 ms
Total Talk Time (AGENT): 39131 ms
Total Talk Time (CUSTOMER): 67599 ms
Interruptions: 2
Overall Sentiment: AGENT=2.1, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/1cda183b-6575-424a-99f4-5e45ca06c6c8_20250619T16:08_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. Can I help you?
[CUSTOMER][NEUTRAL] Uh, yes, good morning. My name is uh [PII]. I'm just calling from Forest Travel Agency. I have a quick question. I before I enter from one way online to see the invoices, but now I know they change, but right now when I'm here on the dash.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I, I don't know where I can go to take my invoice. Can you help me with that?
[AGENT][NEUTRAL] OK, if you're on, if you're, yes ma'am, if you're on the dashboard, you click on, on the left hand side, click on um my group and once you do that, you'll see a tab for invoicing.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, they say 22, OK, this is 601. Please and submit the invoice.
[CUSTOMER][NEUTRAL] OK, action required after reviewing this I mean this thing we complete the process. OK, if I wanna pay, uh, if I want to put this in autopay, how I can do that? Can I do that?
[AGENT][NEUTRAL] We don't have any kind of bank draft at the group level right now. The only, um, you can request our ACH information and you can set it up with your bank, but it's something that you would have to initiate each month on your end.
[CUSTOMER][NEUTRAL] Um, OK.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][POSITIVE] OK, where they say action after review, please submit the invoice and complete the process, submit the invoice. Oh, OK, I got it. OK. All right, thank you so much. Since it I used to use that's it. Thank you.
[AGENT][POSITIVE] You're welcome, [PII]. Is there anything else I can help you with today?
[AGENT][POSITIVE] Thank you for calling APL and you have a good day.