AccountId: 011433970860
ContactId: 1cbb9e25-d1f8-45e5-8d64-1f09a5b587bc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1460 ms
Total Talk Time (AGENT): 1460 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/1cbb9e25-d1f8-45e5-8d64-1f09a5b587bc_20250604T19:08_UTC.wav
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[AGENT][POSITIVE] Thank you for contacting AT.