AccountId: 011433970860
ContactId: 1c9efa43-32d8-44dd-be74-18acdfc30470
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 603260 ms
Total Talk Time (AGENT): 284254 ms
Total Talk Time (CUSTOMER): 252715 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/1c9efa43-32d8-44dd-be74-18acdfc30470_20250625T20:37_UTC.wav
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[AGENT][NEUTRAL] We're gonna.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] May um OK maybe walk you claim case here on dona donna consult America.
[CUSTOMER][NEUTRAL] It's a it's a claim. I mean know what responded but it's a consulta no uh no no no who says I cantia in in us.
[AGENT][NEUTRAL] Koleo police uh.
[CUSTOMER][NEUTRAL] So 30 all the way no matter.
[CUSTOMER][NEUTRAL] Huh?
[AGENT][NEUTRAL] Dios.
[CUSTOMER][NEUTRAL] The la poliaerodosincuento novetata.
[AGENT][NEUTRAL] 74.
[CUSTOMER][NEUTRAL] Can
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Made it Ferrero [PII].
[CUSTOMER][NEUTRAL] Merleeserieto to steer in errose.
[CUSTOMER][NEUTRAL] Immigration sincuentaincuent [PII].
[AGENT][NEUTRAL] correo electronicocia.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mucha gracias for verification service if you own a car who now visit [PII].
[AGENT][NEUTRAL] You cuerdo monto semore.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, the echo to uh uh uh bien town thennegando el cleano pero a promeque era meina doctor [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Guelara on the claim for queta the que the claim paralaguo parati.
[AGENT][NEUTRAL] No number of the claim and then the documentopolanco sue and then there is a claim number.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Made it presses.
[AGENT][NEUTRAL] Mm, check it out here on the.
[AGENT][NEUTRAL] OK, [PII] visit [PII] so this is the Mayo debuticinco Doctor [PII] and E care center de [PII].
[AGENT][NEUTRAL] El Monto que Dobro para la via is a reciento noventelares saguro principal lali unpago destavia.
[AGENT][NEUTRAL] The quaindolares embargoliapele no cure er copago de la vita salica doctor.
[AGENT][NEUTRAL] Creo proportion of beneficios and casa quistreaminose tests in embargo aldo no mandore clamodeoinol copado de la viesoilloqueoloquiabindo is el monto total is a no espado de que someioseguroado de quaindo.
[CUSTOMER][NEUTRAL] You uncopao the the quarantiincola de arena consulta on the uaoloseuro your tengo uroque er the unit healthcare.
[AGENT][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] La
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yo yo page and then momento.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Yeah silos moors cinque united Health applico com commodo de la visa.
[AGENT][NEUTRAL] embargolela stamientosa.
[AGENT][NEUTRAL] Prena carta conor entendo peros er ento press informacion no use documentos in impress me no madam para versapelepas embargo.
[CUSTOMER][NEUTRAL] But you said copa yeah.
[CUSTOMER][NEGATIVE] You said for foul.
[AGENT][NEUTRAL] Then.
[CUSTOMER][NEUTRAL] Oh a mini 10 this is the consular prose.
[CUSTOMER][NEUTRAL] con
[AGENT][NEUTRAL] See Claroin no no prose esolamentes pago de la vistas.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But no is the resinto noventete is the is the corn cinco resinta noventeiete is to elelmonto totalque doctororlaviciao.
[CUSTOMER][NEUTRAL] Yeah what their payment.
[CUSTOMER][NEUTRAL] Yeah, and tossup el el montoes a united career.
[CUSTOMER][NEUTRAL] OK, no.
[AGENT][NEUTRAL] La
[CUSTOMER][NEUTRAL] I mean you know your man the position.
[CUSTOMER][NEUTRAL] I claim a keeper get the ambula the agnostic center it's a claim it I press the same you know quaran to say the claim.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] See you again.
[CUSTOMER][NEUTRAL] so you know what.
[AGENT][NEUTRAL] I'm in.
[AGENT][NEUTRAL] Ma.
[AGENT][NEUTRAL] This can be.
[AGENT][NEUTRAL] Estoes uno Rao equidia be cinco diabri de losinicinco.
[AGENT][NEUTRAL] [PII] del echo er doctor [PII] [PII] Cobraciendo lares the so the so Rayo sequesine embargo.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Susseguro United Healthcare Alio uncopago.
[AGENT][NEUTRAL] They see.
[AGENT][NEGATIVE] The soo de la cuentosa viencido parados and rape.
[AGENT][NEUTRAL] Estepagoseiso bajo el claro treseuno era.
[AGENT][NEUTRAL] So of those bases.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] I poo el relamoel ester lamo que quere nego duplicado porque ya.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And don't say what no no say amino apaa novembilia and no say he made a aparentendel to tolo seuro they have incomplejo.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] And don't uh mm yo that the mere cla got momento come no man.
[AGENT][NEUTRAL] Seelopolarconos condo tenoroniaymarloes porqueno his dero del copago de la vicita used jala via pagado de.
[CUSTOMER][NEUTRAL] Yeah, la la la la la don't know no pero ta ta ta aldo Martine palo qua.
[AGENT][NEUTRAL] Cla CSKosajinque altern for doseuros per remote lalavia.
[CUSTOMER][NEUTRAL] How to
[AGENT][NEUTRAL] A res beneficiary no tea.
[AGENT][NEGATIVE] Uh pale lasso.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] What, what I'm for that you can know I'm basing that I bill go from masanofai.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] No, it does.
[AGENT][NEUTRAL] I assisting.
[CUSTOMER][NEUTRAL] We can muchchola salo.
[CUSTOMER][NEUTRAL] No, no, I said that I said about to pay and to application, OK.
[AGENT][NEUTRAL] Get you.
[CUSTOMER][NEUTRAL] You think I'm at least [PII]. OK, bye bye.
[AGENT][NEUTRAL] You.