AccountId: 011433970860
ContactId: 1c8c2886-5de0-4a4e-ae51-b06820bbf631
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 221580 ms
Total Talk Time (AGENT): 96370 ms
Total Talk Time (CUSTOMER): 96909 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/1c8c2886-5de0-4a4e-ae51-b06820bbf631_20250115T17:05_UTC.wav
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[AGENT][NEUTRAL] When it is gracis apelimia.
[CUSTOMER][NEUTRAL] Olavimire under the comprehensive press care center beneficiale.
[AGENT][NEUTRAL] OK so you so call us the teletano.
[CUSTOMER][NEUTRAL] In de la ciao.
[AGENT][NEUTRAL] T
[CUSTOMER][NEUTRAL] OK, uh, reserocinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Say Crodos.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So [PII].
[AGENT][POSITIVE] Gracia equal numero de la polia del paciente.
[CUSTOMER][NEUTRAL] It says zero Ocho zero uno.
[AGENT][NEUTRAL] Its numeral is a payer ID Bajolaarte numerro depolia certificado the inpatient outpatient hospital.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] The the uh Akio a group number.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Ionuminous.
[CUSTOMER][NEUTRAL] Oh, OK, OK, send the uh patient benefit set number he get to necesita.
[AGENT][NEUTRAL] I see yes.
[CUSTOMER][NEUTRAL] OK, it could pay er errodos uattrocinco cinco sero trese emele Ocho.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Graciosama el paciente.
[CUSTOMER][NEUTRAL] Nyes
[CUSTOMER][NEUTRAL] Alrias Conceta.
[AGENT][NEUTRAL] You left in the semiento.
[CUSTOMER][NEUTRAL] Cuatro delentte Cinco.
[AGENT][POSITIVE] OK, class, yes.
[AGENT][NEUTRAL] OK. You put on eligibility beneficials.
[AGENT][NEUTRAL] La Polia diva des the premier de de nerolomil Bainticuatro.
[AGENT][NEUTRAL] Euna Polia Seconaria de la Segus Principal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Eye studio er the mammografia studio diagnostico is super Mariota que papa le secopago.
[AGENT][NEUTRAL] See beneficial for puebas diagnostics podemos paga as the reciento sinuentolo de podia.
[AGENT][NEUTRAL] Yes, so is a verification the beneficials no guaranteesado del pago.
[AGENT][POSITIVE] Yes, the beneficial is for Dia.
[CUSTOMER][NEUTRAL] Ok, sincuenta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK perfect and permitgener Alicia correcto.
[AGENT][NEUTRAL] I see, I see, and Lapio is Eliamo.
[AGENT][NEUTRAL] Lola.
[CUSTOMER][NEUTRAL] OK, tell me the number.
[AGENT][NEUTRAL] Its minorife.
[CUSTOMER][NEUTRAL] OK, so yeah Alicia Lle uno quince del Cinco.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEGATIVE] So er la paeer untura reso encuenta por via.
[AGENT][NEUTRAL] Exactamente. I have masingar.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] It's a.
[AGENT][POSITIVE] I grassapelelapasuri gracias kitenas on there.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] It was meant by
[AGENT][NEUTRAL] Bye.